Stratifyd

JUNE 13, 2019

One of our Sales Engineers, Vivian Wang, recently switched from an iPhone 6 Plus to a Google Pixel 3. One day I saw that the Google Pixel 3 was on sale and got it for like $500,” Wang said. “I O’Dell shared some interesting insights about consumers and brand loyalty when it comes to the world of telecommunications.

Telecommunications 40

Telecommunications industry standards Feedback Engineering 40

Spearline

FEBRUARY 23, 2021

If one of these figures has downtime or audio quality issues, it will affect a significant number of customers, leading to disappointment, churn, and even sales loss. Spearline's platform proactively tests inbound telecommunications services, as well as dial-out.

Telecommunications 95

Telecommunications Benchmark industry standards Metrics 95

Spearline

OCTOBER 5, 2021

Your contact numbers support sales orders and customer management and when they are “down” your business is not generating revenue and may be losing customers. The test calls are recorded, and the audio quality is measured using the industry-standard Perceptual Evaluation of Speech Quality (ITU P.862

Interactive Voice Response 97

Interactive Voice Response Telecommunications Call Logging Call flow 97

Spearline

MAY 28, 2020

And if one of the figures has issues with downtime or audio quality, it will affect a significant amount of consumers, contributing to disappointment, churn, and even sales loss. Customers don't phone a second time to speak about bad service, they just switch providers instantly. Benchmark performance against competitors.

Benchmark 97

Benchmark Telecommunications industry standards Metrics 97

Call Experts

JULY 27, 2023

At Call Experts, we routinely hit industry standards and have even received Platinum certification from our industry partner ATSI. In this blog, we will explore how contact centers have transformed the industry and discuss the key metrics that should be tracked to ensure continued customer satisfaction.

Call Center 52

Call Center Customer Service Multichannel Abandon rate 52

Spearline

MARCH 30, 2021

Customers may take their business elsewhere if they are dissatisfied, or new sales may not materialize due to poor audio quality. This objective and recognized industry-standard audio quality measure takes into consideration characteristics such as: - Audio sharpness. And what does PESQ stand for? Call volume. Background noise.

Telecommunications 98

Telecommunications voip industry standards Benchmark 98

Spearline

JUNE 18, 2019

Your contact numbers support sales orders and customer management and when they are "down" your business is not generating revenue and may be losing customers. The test calls are recorded, and the audio quality is measured using the industry-standard Perceptual Evaluation of Speech Quality (ITU P.862 862 - PESQ) method.

Telecommunications 40

Telecommunications Interactive Voice Response Call Logging Call flow 40