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Call Center Service Levels: Calculations, Metrics, & Industry Standards

Callminer

Providing key metrics and clear numbers is primordial in any industry, and it becomes particularly challenging in the field of call centers. This is why managers have developed a number of techniques to quantify results and improve efficiency over the years. One of these methods is Call Center Service Levels.

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ConvergeOne Sets the Industry Standard With a Net Promoter Score of 80

ConvergeOne

Alliance Residential Company, one of the largest multifamily housing real estate developers in the United States, turned to ConvergeOne when it needed to establish an effective IT department and infrastructure following the sale of its management division. “We Read the Customer Success Story. Salelytics.

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11 Key Sales Metrics and KPIs to Track for Sales Success

JustCall

In sales, relying on your gut can be detrimental. In this blog, we'll run you through all the important sales metrics and KPIs you need to assess for optimum results. . Measuring your sales metrics and KPIs is a healthy exercise for improving overall sales performance. Sales Cycle Duration.

Sales 52
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Sales Training: A-Z Guide to Improve Your Sales ROI

JustCall

It would take more than just the run-of-the-mill sales pitches to gain his loyalty. Seasoned sales representatives can help you get a foot in the door. This is why it is important to conduct regular sales training programs for your team and produce an adept salesforce. Your sales team is the main point of contact with customers.

Sales 59
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The Top 3 Ways to Forecast for Your Contact Center

Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting.

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Overcoming 9 Most Common Sales Objections (Step by Step Guide)

CrazyCall

Objections are a common occurrence in sales, even with the best pitch out there you can still get “NO” for an answer. There are several reasons for sales objection, related to price, trust, and a product. Let’s talk about common sales objections and the best ways to overcome them. What is a sales objection?

Sales 106
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Are You Keeping Up with Your Customers?

ShepHyken

Perhaps you just heard that your competitor is working hard to take away business from you – maybe they’re announcing a new product; maybe they’re advertising a major sale; maybe they’re opening a new location. Let them go head-to-head with customer service and experience expectations based on the existing industry standards.