Amity

NOVEMBER 27, 2017

Gary’s background is in the wine industry, which got me thinking about the way we talk about Customer Success primarily in the context of the SaaS industry - understandably so, as this is where its roots lay. Pause for a moment and try to think of an industry where helping clients succeed doesn’t apply.

SaaS 71

SaaS industry standards Upselling Education 71

Revation Systems

MAY 25, 2022

As the CCaaS industry continues to grow, LinkLive aids healthcare organizations by reducing patient leakage, redefining revenue, assisting with appointment optimization and increasing overall customer satisfaction. Thanks to LinkLive’s SaaS-based model, healthcare organizations can count on increased productivity and decreased costs.

Contact Center 62

Contact Center Customer Experience Banking Healthcare 62

aircall

MAY 22, 2018

We’ve made great progress building an intuitive, flexible, and self-service solution, but there is so much more we’d like to do. That’s why we’ll also be making deep investments in infrastructure as we aim to set the new industry standard for VoIP reliability. Giving Voice to SaaS.

voip 48

voip industry standards SaaS Self service 48

AWS Machine Learning

JANUARY 26, 2024

You can use a combination of strategies, including AWS services and solutions, at each layer to improve the security and resiliency of your generative AI workloads. Many AWS customers align to industry standard frameworks, such as the NIST Cybersecurity Framework.

Best practices 122

Best practices Government Engineering Accountability 122

Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Provide self-service options to your callers, but don’t force these options upon them. Bill Dettering.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

SmartKarrot

NOVEMBER 20, 2020

Say Hello to Artificial Intelligence The Internet of Things takes no backseat Customer Journey via Immersive technologies Voice Technology to the Rescue Vertical Markets and Customizable CRM CX will still be the top priority Hail the Customer Self-Service Mobile CRM on the Hike Powerful Integrations and CRM Social CRM on the Go.

CRM 10

CRM Management Self service Chatbots 10

AWS Machine Learning

NOVEMBER 22, 2023

In this session, learn how to build your first generative AI application with key services such as Amazon Bedrock. Additionally, SaaS providers need scalable and cost-effective ways to serve hundreds of models to their customers. Reserve your seat now!

Engineering 110

Engineering Best practices APIs Government 110