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Does Customer Success Mean Anything Outside of SaaS?

Amity

Gary’s background is in the wine industry, which got me thinking about the way we talk about Customer Success primarily in the context of the SaaS industry - understandably so, as this is where its roots lay. Pause for a moment and try to think of an industry where helping clients succeed doesn’t apply.

SaaS 71
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Top 5 SaaS Customer Success Health Metrics and 5 Runner-Ups

ClientSuccess

A purely data driven approach may give you false-positive or false-negative signals By taking a holistic approach at all touch points of the customer experience—not just those directly tied to product or usage—SaaS companies more accurately determine the health of their customer base and take actions that improve customer health and retention.

SaaS 59
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Getting Data from your WFM System

Call Design

WFM systems have been revamping to cater for shifting industry standards in how contact centres are servicing their agents and this overhaul has seen many backend changes happen over a short period of time. Maintenance. which all require some additional overhead and server costs.

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Shoplazza x Jivo, redefine the customer experience

JivoChat

Shoplazza , known as the global leading SaaS Shopping Cart pioneer, is thrilled to announce the birth of this new partnership between the two rapidly growing technology platforms to streamline the resources for better serving the global eCommerce community. .

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What is a Good NPS Score?

ChurnZero

It’s impossible to make the same prediction when comparing to another business outside of your industry. What Is a Good NPS Score for SaaS? A good NPS score for SaaS hovers somewhere around 28. This is clearly a case in which industry standards and comparisons matter more than basic, general benchmarks.

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ChurnZero Earns a 2021 Top Rated Award From TrustRadius

ChurnZero

Since 2016, the TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of B2B technology products. Hear from verified users on how much they value ChurnZero: “ChurnZero is well suited for any SaaS company. Reviewers on TrustRadius have rated ChurnZero an 8.8 out of 10 for usability.

B2B 98
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Journey Biometric Authentication Capabilities Launch with Avaya Hybrid Cloud Services

CSM Magazine

Our patented Zero Knowledge Network ® enables a wide range of SaaS identity solutions, and Journey’s biometric authentication is a great way to achieve both better security and a far better user experience.”