CSM Magazine

MAY 4, 2021

Digital marketing is on a continuous rise. Ninety-eight percent of marketing officials are now merging traditional marketing efforts with digital tactics to meet these expectations. These include online advertisements, social media marketing, and blogging, to name a few. Train your marketing staff.

Marketing 52

Marketing Metrics Advertising Chatbots 52

Quiq

AUGUST 19, 2021

Customer retention is the key to improving your business’ profitability. In some cases, increasing customer retention by 5% could lead to an increase in profit of as much as 95%. In some cases, increasing customer retention by 5% could lead to an increase in profit of as much as 95%.

Customer retention 64

Customer retention Surveys Feedback Sales 64

ClearAction

JANUARY 28, 2015

Exploring the Elusive ROI of Customer Experience Management. Notice that the promises as stated here are about increasing revenue. In the age of transparency, some investments we make to entice positive word-of-mouth and purchases may actually erode customers' trust of us, which doesn't bode well for tomorrow's ROI.

Customer Experience 89

Customer Experience Management Journey mapping Employee engagement 89

CSM Magazine

MARCH 28, 2018

Here are five small steps you can take towards growing your business in 2018. When planning a strategy for business growth, it can be extremely easy to rush into it because you think you’ll miss an opportunity if you don’t jump head first into delivering some type of marketing message. Unsure of where to start? Study Trends.

Marketing 40

Marketing Sales Finance Upselling 40

LiveChat

OCTOBER 26, 2018

One of the most comprehensive marketing tasks is to make your email attract subscribers’ attention in their busy inboxes. According to VentureBeat, email marketing generates the highest ROI for marketers. In this article, I’ll tell you how to make the best of different tools on your way to success.

Marketing 53

Marketing Analytics Construction Personalization 53

Dialer 360

OCTOBER 28, 2022

If you’re a marketer for Medicare, Medicare Advantage, or Medicare Supplement, you must have a plan in place right away to meet your sales targets and maintain a steady flow of qualified leads throughout the year. It’s unconvincing that you’ll discover only one method that will lead to the success of your company.

Sales 45

Sales Telemarketing Advertising Scripts 45

Netomi

JANUARY 5, 2022

He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98