Noble Systems
MARCH 22, 2021
For many healthcare organizations, the call center is a patient’s first point of contact. Whether fielding inquiries, resolving issues, scheduling appointments, or administering triage, it is the agent’s responsibility to ensure that the patient interaction is positive. 6 Healthcare Call Center Technologies.
Hodusoft
JANUARY 18, 2023
Top 10 Best Healthcare Call Center Software for 2023. As the demand for healthcare services continues to grow, it’s becoming increasingly important for healthcare providers to find ways to offer high-quality care while also being efficient and cost-effective.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Stafford Communications
DECEMBER 2, 2019
Use an IVR and Your Website While you are inundated with questions and concerns regarding the recall, it will be hard for your team to answer every customer complaint or concern promptly. You can redirect calls crisis calls from your standard number to the dedicated crisis line as well.
Balto
SEPTEMBER 18, 2023
When a customer picks up their phone to call your company, they expect a fast and consistent service level. Real-time agent assist guides agents through complicated billing problems and automates redundant queries with AI chatbots and other self-service portals.
SharpenCX
OCTOBER 4, 2022
Enterprises in the airline, healthcare, and banking industries have all benefited from using Avaya’s solutions. Many contact center platforms are created by a variety of bolted-together elements like quality assurance, data, and reporting, IVR, etc. All-in-one solution with an all-in-one price. from different vendors.
JustCall
APRIL 5, 2023
Multi-level IVR present for Premium plans and above IVR is available Not Available Available AI-Agent trainer is available with Premium and Custom plans Offers AI-Agent trainer Offers call transfer features Call transfer feature is available Offers call queue features Call queue is available Call tagging is available.
Stafford Communications
SEPTEMBER 10, 2019
Interactive voice response (IVR) systems have been in place in call centers for decades. Adam Elkordy 2020-09-23T11:23:06-04:00 It’s time to get your call center ready for the 2020 Holiday Season chevell 2020-06-02T17:36:58-04:00 Why are you measuring service levels that way? Here’s how.
Expert insights. Personalized for you.
98 
Let's personalize your content