Outsource Consultants

DECEMBER 13, 2023

Unveiling Multilingual Talents The Caribbean is a multilingual haven , with several countries offering bilingual agents fluent in both English and Spanish. Regional governments have played a crucial role in honing these skills and implementing training programs to equip citizens with the necessary expertise for the tourism industry.

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Global Response

JUNE 13, 2023

There’s a number of reasons why Mexico’s labor force and quality is higher than many other offshoring locations, including: Government and educational funding. And while you can certainly find bilingual agents in other locations, there may be other challenges. Ready to perfect your CX?

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Certified Languages International

MARCH 18, 2021

States also have laws that govern equal access to services by those who don’t speak English. Call centers, for example, hire bilingual agents to answer customer questions. Federally funded entities usually serve a large portion of limited English proficient (LEP) individuals, making phone interpreters appealing.

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Outsource Consultants

SEPTEMBER 11, 2018

There are over 10 universities in Tegucigalpa, which provides highly skilled, college-educated contact center agents who are bilingual (English and Spanish) with neutral accents. El Salvador has deep bilingual agent (English and Spanish) capacity. El Salvador. residents.

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Global Response

APRIL 27, 2023

For example, onshore call centers frequently have fewer multilingual agents, which can make it difficult for you to scale your operations (and your customer service) globally, or even serve a multilingual US consumer base. Industry regulations and funding. In these cases, domestic outsourcing is your only option.

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Outsource Consultants

OCTOBER 2, 2018

Chile is one of the safest countries in Latin America with a stable economy and government. The Spanish language in Chile is formal and spoken with a neutral accent, which means the bilingual agents can provide excellent customer service in both Spanish and English. Roadside assistance. Telecom and cable.

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