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Front-line service

Government

Coronavirus is Transforming Every Aspect of Customer Experience

bold360 Blog

MARCH 16, 2020

This, unfortunately, will become more commonplace as closures will be the result of government intervention and companies wanting to protect their employees and customers. Apple recently announced that it was closing all stores outside of China until March 27. Other brands, like Nike, have followed suit.

Customer Experience

Customer Experience Front-line service Self service Contact Center

Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Connecting the Dots

APRIL 21, 2017

I think, when we look at politics and the overall community – and I mean the general consumer community, about how they’re being governed, how they’re being managed, how their large corporations have trained them – they’re really starting to revolt. That surprised me, but it shouldn’t have. I see so many scripted responses. It goes both ways.

Customer Care

Customer Care Scripts Front-line service Contact Center

Coronavirus is Transforming Every Aspect of Customer Experience

Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

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