RapportBoost

NOVEMBER 5, 2018

As the voice of the contact center profession, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources since 1985. To learn more and for the latest news and information, visit www.ubm.com and www.informa.com.

Sales 40

Sales Contact Center Average Handle Time Employee engagement 40

ClearAction

MAY 29, 2016

Marketing professionals think of customer experience in terms of their deliverables: the user experience of websites, campaigns, events, research, content, social media, and so forth. Leading customer experience excellence is a tremendous opportunity for Marketing’s strategic value.

Marketing 97

Marketing Customer Experience Chief Customer Officer Calibration 97

Amity

SEPTEMBER 16, 2014

From his early days at a few Toronto based startups including Workbrain, Infor, and Rypple to his senior role at Salesforce, looking through a particular lens derived from music, theatre and behavioral psychology, Venk has developed deep insights into the strategic value of Customer Success. I’m enjoyed and inspired.”.

Entertainment 48

Entertainment Strategic Value Metrics Feedback 48

ClientSuccess

AUGUST 14, 2018

Events transpired over the following days and weeks after that call that not only hurt my pride, but also put me in a situation of vulnerability and insecurity. From these events I learned that CSMs should never fall into the trap of being a backseat driver. Confidence is key! Principle 2: There’s Always Work to Be Done.

Best practices 42

Best practices Strategic Value Sales SaaS 42

ClearAction

MAY 29, 2016

Marketing professionals think of customer experience in terms of their deliverables: the user experience of websites, campaigns, events, research, content, social media, and so forth. Leading customer experience excellence is a tremendous opportunity for Marketing’s strategic value.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

CSM Practice

FEBRUARY 20, 2020

Value; Prove quantitative and strategic value delivered. Irit is frequently featured in podcasts , books , and industry events as a subject matter expert on customer success operations and strategy. Risk; Identify risk early for churn, down-sell, and onboarding.

Analytics 52

Analytics Customer centricity Metrics Accountability 52

SmartKarrot

DECEMBER 29, 2020

Ensure regular communications and visibility with clients, from calls, reports, and strategy sessions aligning on KPIs and raising awareness of The Room’s news/events. Influence future lifetime value through increased product adoption, customer satisfaction, and overall health scores. Apply here: [link].

Best practices 10

Best practices Strategic Value Accountability Coaching 10

Talkdesk

MAY 23, 2019

So, I now currently run Brainfood Consulting, and that’s an extra thing as I do quite a lot of work still with the vendor community either doing customer events or I do my papers or webinars, things of that nature. I do a lot of keynotes and chairing now. How can we provide benefit beyond, to your point, that cost conversation.

Contact Center 44

Contact Center Consulting Consulting Engineering 44

Integrity Solutions

MAY 24, 2023

Generally, in a one-, two- or three-day event, salespeople are taught a sales process, with no follow up or reinforcement. They’re sizing up your salespeople and wanting to know: Are they credible? Is talking with them going to be a good use of our time? This drives the way sales training is designed and implemented.

Sales 52

Sales Coaching Accountability Personalization 52