CX Global Media
DECEMBER 4, 2018
But without supervisors being equipped to lead and support and direct and coach, all that training in the world for the frontline is not going to take hold.”. Beyond The Training Event. And it has very high strategic value to the customer experience and to your organizational performance. It’s a journey.
TeamSupport
SEPTEMBER 16, 2020
In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.
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CX Global Media
JUNE 23, 2018
Jim Rembach : And I would dare to say based on what you just said that I’m interpreting strategic importance. And typically, it’s been where the contact center has been quiet kind of quiet about that strategic value and importance. Channels I think is going to become kind of a thing of the past.”
Integrity Solutions
MAY 24, 2023
When participants leave sales training, there must be a structured follow-up process that ensures: Accountability for real-world application Repetition Feedback on progress Positive reinforcement and supportive coaching For sales training and skills to turn into a way of doing business, they have to be hard-wired into the culture.
SmartKarrot
DECEMBER 29, 2020
Role: Director of Customer Success Location: Remote, United States Organization: Tealium As a Director of Customer Success, you will lead, coach and mentor a team of 5 – 7 Customer Success Strategists of varying levels. Influence future lifetime value through increased product adoption, customer satisfaction, and overall health scores.
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