Customer Service Life
FEBRUARY 28, 2023
Image by Gerd Altmann from Pixabay This article was originally published on CustomerThink and is being republished with the permission of the editor.
Toister Performance Solutions
MARCH 2, 2023
This blog is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. Is burnout gripping your contact center?
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NobelBiz
FEBRUARY 27, 2023
Success is a concept whose meaning varies from person to person. It is purely subjective and can mean a myriad of things, as what is considered successful for one person may not be the same for the other.
Beyond Philosophy
FEBRUARY 25, 2023
Time is our most valuable resource. It’s a resource that you aren’t able to get any more of, no matter what you do, and you are losing more of it every second. When you look at it like that, asking people for their time a much bigger deal that you might have considered at first.
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Trusted by over 750 customers across industries, the LinkLive AI -Powered Contact Center platform empowers businesses to deliver trusted experiences through voice, video, chat, secure email, and more channels.
TechSee
MARCH 2, 2023
With new AI capabilities and compelling use cases being demonstrated daily, the service industry looks forward to a new generation of AI providers that answer their needs for high-quality service automation.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
CCNG
MARCH 1, 2023
When you strip a song down to its base, you end up with a simple acoustic version, free of overproduction or electronic distractions. The most striking example of this for me is Eric Clapton’s version of “ Layla ” from MTV Unplugged.
CSM Magazine
MARCH 2, 2023
While a number of innovators and early adopters have seized the initiative and embraced a rapid transformation to cloud contact centres, the reality remains that the vast majority of organisations are still trying to establish just exactly what their cloud contact centre journey might look like.
Voiptime
MARCH 2, 2023
We all live in the era of automation of all processes, such as automatic tasks closing or robotic process automation. The only one of the automation trends that deserves attention is the question - which process or task will be automated in the nearest future? Nonetheless, out today’s topic isn’t that wide. We are going to discuss contact center automation - the totality of technologies, approaches, and automation ideas that drive the industry forward.
Lumoa
FEBRUARY 28, 2023
Your customers are sharing their experiences online. They’ve been doing it for years, but with the continuing proliferation of social media platforms, their voices are only getting louder.
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.
ShepHyken
FEBRUARY 28, 2023
There is a trust gap between customers and the companies and brands they do business with. The two questions to ask that will define this gap are: Do you think your customers trust you? This is opinion.) Do your customers trust you?
Myra Golden Media
FEBRUARY 25, 2023
Curious about the ingredients in my workshops? A pinch of engagement , a dash of customization, and a whole lot of psychological tactics that build confidence for delivering bad news, controlling conversations, and de-escalating. Voila! You have the recipe for the perfect customer service workshop!
Beyond Philosophy
MARCH 2, 2023
Joe Pine’s The Experience Economy changed my life. Pine’s take on what the future of experience would be back in the 90s put me on the path I am on today. We recently had Pine as a guest on the podcast and he blew my mind again.
Callminer
MARCH 3, 2023
Bruce McMahon, CallMiner's VP of Product, shares updates from the 2023.03 release that continue to drive value for customers, including two new measures – agitation and message total by speaker
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
ShepHyken
FEBRUARY 27, 2023
Top Takeaways: Customer experience, including customer service, is marketing. Create an experience that gests people to say, “I’ll be back,” and makes them want to share it with others. Understand what your customers want and deliver consistently. Customers usually have many options.
Cisco - Contact Center
MARCH 3, 2023
Part 1 of the 4-part Wi-Fi 6E Series This is part 1 of a 4-part series entitled “Something old, something new, something borrowed and something blue”.
HelpCrunch
MARCH 1, 2023
At a certain point in time, businesses start to think about ways to organize, manage, and retain the knowledge that has accumulated over years. Not only does it help to keep better control over the [ … ] The post Knowledge Base vs Wiki: How to Choose What’s Right for You?
Momentum Telecom
FEBRUARY 28, 2023
It’s been three years since the start of the COVID-19 pandemic. While the past few years may feel like a fever dream, IT leaders haven’t forgotten how challenging it was to set up systems to support employees working from home.
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
ShepHyken
FEBRUARY 26, 2023
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
Cisco - Contact Center
MARCH 3, 2023
Remember when you were in school and looked forward to graduating because you thought learning ended there? Me, too. I thought that earning my degree was the final step of my learning journey.
Education Services Group
FEBRUARY 26, 2023
Customer Success leaders have a lot in common with rockstars. We’re all excellent storytellers. We are energetic about our work. We aim to deliver the absolute best experiences imaginable. We do well in front of crowds (i.e., customers). And we both go on tour.
Nuance
FEBRUARY 28, 2023
Launched over a quarter of a century ago, Nuance Dragon software remains the gold standard for busy professionals who want or need to use their voice, rather than a keyboard, to complete documentation efficiently.
Advertiser: ZoomInfo
ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?
Contact Center Pipeline
MARCH 2, 2023
It’s March and you know what that means… Madness is in the air! We’ve picked our teams and are ready to party! But that’s not all, this month also marks the 14th anniversary of Contact Center Pipeline, and we couldn’t have done it without our amazing team.
Cisco - Contact Center
MARCH 1, 2023
One intern who I met at the Women in Cybersecurity Conference (WiCyS) will always stand out to me because I had a front row seat to her career journey from Cisco intern to an amazing team member:… Read more on Cisco Blogs Security Cybersecurity diversity inclusion security Women in Cybersecurity
Helpware
MARCH 2, 2023
The Business Process Outsourcing industry has experienced tremendous growth in recent years, with start-ups and global brands turning to outsourcing their operations to cut costs, streamline operations, and improve customer satisfaction.
ConvergeOne
FEBRUARY 28, 2023
While the barrier to entry may be lowered for business use, many businesses continue to struggle in their adoption of AI capabilities for various reasons. One of the most common reasons is a lack of understanding and comfort with artificial intelligence.
Advertiser: ZoomInfo
More than two years in, COVID-19 is far from over. Businesses are tasked with beating pre-COVID numbers, making marketing crucial. This is your time to create brand awareness, bring in the best leads, and play a vital role in new and existing profit.
Contact Center Pipeline
MARCH 1, 2023
As the COVID-19 pandemic brought the world to a halt, supply chains everywhere felt the pain. A shortage of truck drivers, decreased port access, and international delays made it tough to get products into customers’ hands promptly.
Outsource Consultants
FEBRUARY 28, 2023
SAINT LOUIS PARK, MN, February 28, 2023 – Outsource Consultants is excited to announce that we are a 2023 Inc. Regionals Midwest honoree. magazine today revealed that Outsource Consultants is ranked on its third annual Inc.
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