Help Scout

AUGUST 22, 2023

Here are 7 important trends that will affect your work in customer service and experience for 2023, from supply chain recovery to AI-driven productivity.

Customer Service 101

Customer Service 101

Tethr

AUGUST 22, 2023

Learn how Tethr's conversation intelligence platform can drive call center cost reduction by uncovering cost-saving insights in customer interactions.

Call Center 118

Call Center 118

Eptica

AUGUST 24, 2023

Date: Thursday, August 24, 2023 Author: Pauline Ashenden - Demand Generation Manager Getting the most from email customer service Published on: August 24, 2023 Author: Pauline Ashenden - Demand Generation Manager Email customer service remains popular among businesses and their customers. In our latest blog we share key tips to help customer service teams optimise and get the most from the email channel.

Customer Service 118

Customer Service Best practices Management 118

Help Scout

AUGUST 22, 2023

It’s easy to add a new messaging support channel, but can your business deliver high-quality service through that channel at sufficient scale? Here are some ways in which you can make it happen.

111

111

Dive into the realm of contact center dialers with our infographic! Explore the various types – Preview, Predictive, Automatic, and Progressive Dialers – and unravel their roles in boosting call center performance.

Contact Center

C3Centricity

AUGUST 21, 2023

Introduction: [Capture the reader’s attention by highlighting the importance of employee empowerment and engagement in driving organizational success. Explain how organizations that […] The post Empowering Employees for Success: Fostering a Culture of Empowerment and Engagement first appeared on c3centricity.

90

90

LiveVox

AUGUST 22, 2023

Education is important for our society—it provides us with the tools we need to reach our goals and unlock new and exciting opportunities. But the cost of education has been rising fast, forcing many students to take out loans and leading to a huge amount of debt. That’s why education lenders and debt collection agencies […] The post Tackling Customer Experience Challenges in Education Lending and Debt Collection appeared first on LiveVox.

Customer Experience 98

Customer Experience Education 98

ConvergeOne

AUGUST 22, 2023

Learn the importance of hiring a data engineer and a data scientist for building a strong analytics team.

Analytics 83

Analytics Engineering 83

Help Scout

AUGUST 22, 2023

The terms customer service and customer experience are often confused or used interchangeably. They’re not the same thing, but they are related.

Customer Experience 105

Customer Experience Customer Service 105

AWS Machine Learning

AUGUST 21, 2023

Amazon SageMaker Data Wrangler reduces the time it takes to collect and prepare data for machine learning (ML) from weeks to minutes. You can streamline the process of feature engineering and data preparation with SageMaker Data Wrangler and finish each stage of the data preparation workflow (including data selection, purification, exploration, visualization, and processing at scale) within a single visual interface.

Engineering 85

Engineering Accountability Sales Big data 85

Advertiser: ZoomInfo

Longer sales cycles. Increasingly discerning buyers. More meetings. Intensifying competition. Economic uncertainty. Go-to-market teams of every size, in every industry, are grappling with these challenges firsthand. Thankfully, there’s an answer. We’ve developed an entirely new way for GTM leaders to identify and execute proven, data-driven strategies that drive revenue.

Sales

Transparent BPO

AUGUST 23, 2023

Transparent BPO Wins Bronze Under Learning and Development Awards. The 2023 Brandon Hall Group HCM Excellence Awards™ recognizes best practices for initiatives in Learning and Development, Talent Management, Leadership Development, Talent Acquisition, Human Resources, Sales Performance, Diversity, Equity & Inclusion, and the Future of Work. Transparent BPO, a leader in innovative BPO Solutions, is thrilled […] The post Transparent BPO Awarded Bronze in Brandon Hall Group’s 31st Annual

Best practices 118

Best practices Sales Management Customer Service 118

Amplifai Coaching Category

AUGUST 24, 2023

Learn how AHT drives boosts productivity, improves agent morale, and drives customer satisfaction. Learn how to calculate average handle time, tips to improve your contact center's AHT, the pitfalls to avoid, and more.

Average Handle Time 97

Average Handle Time Contact Center Morale 97

Cisco - Contact Center

AUGUST 25, 2023

At Cisco Live 2023 , Cisco announced Cisco Secure Access ; a cloud-delivered Security Service Edge (SSE) product that provides comprehensive security capabilities converged in one solution, providing … Read more on Cisco Blogs

Management 97

Management 97

Help Scout

AUGUST 22, 2023

How ChatGPT — or other generative AI tools — can be used to help answer customer service queries and deliver better service. How good is ChatGPT and in what other ways could it be used in customer service situations?

Customer Service 104

Customer Service 104

Advertisement

In the contact center industry, first-generation digital channels like email and web chat have seen significant adoption, along with video chat and co-browsing capabilities. However, customers are rapidly moving beyond these channels, seeking next-generation options. Social platforms are now becoming mainstream contact center channels. Download this guide today to learn how to help your business adapt to this evolving landscape and leverage the power of next-generation digital customer service.

Contact Center

Momentum Telecom

AUGUST 22, 2023

Acquisition Expands Reach of Momentum’s Managed Network Offering ATLANTA – August 22, 2023 – Momentum , a leading global provider of managed cloud services and next-gen managed network solutions, today announced that it has completed its transaction to acquire Asset Black , a Savannah, Ga.-based managed network provider. “Today, Momentum and Asset Black unite, merging our strengths and teams into a powerful force for innovation and success,” said Todd Zittrouer, CEO at Momentum.

Customer centricity 98

Customer centricity Management Sales 98

kommunicate

AUGUST 23, 2023

Last Updated on August 23, 2023 Below is a simple guide for users who have integrated a chatbot to their website and now want to track its performance. We are going to integrate Google Analytics with a chatbot built using Kommunicate’s Kompose chatbot builder. Before we dive in, let’s see why its important to integrate [.] The post How To Integrate Google Analytics With Your Chatbot appeared first on Kommunicate Blog.

Chatbots 89

Chatbots Analytics 89

Cisco - Contact Center

AUGUST 21, 2023

As we celebrate World Entrepreneurs’ Day on August 21, it is interesting to reflect on how an established company like Cisco—a Fortune 500 company with more than 80,000 employees —relates to entre… Read more on Cisco Blogs

98

98

Help Scout

AUGUST 22, 2023

This guide will walk you through how to get started with Help Scout. You’ll learn all the fundamentals of the platform, from managing your mailbox to creating self-service support with Docs, Beacon, and more.

Self service 98

Self service Management 98

Advertisement

Experience the transformative power of AI in customer service! Discover how AI-driven contact centers revolutionize interactions, streamline operations, and deliver hyper-personalized experiences. We will explore three different ways that AI can optimize the operations of a contact center: The Role of Conversational AI in Self-Service Supporting Contact Center Agents with Agent Assist AI Empowering Contact Center Supervisors with Performance AI We will also look to the future of AI in the contac

Contact Center

AWS Machine Learning

AUGUST 24, 2023

Today, we’re pleased to announce the preview of Amazon SageMaker Profiler , a capability of Amazon SageMaker that provides a detailed view into the AWS compute resources provisioned during training deep learning models on SageMaker. With SageMaker Profiler, you can track all activities on CPUs and GPUs, such as CPU and GPU utilizations, kernel runs on GPUs, kernel launches on CPUs, sync operations, memory operations across GPUs, latencies between kernel launches and corresponding runs, and data

Scripts 80

Scripts Metrics Finance Enterprise 80

JivoChat

AUGUST 23, 2023

Twitter changes have been gradually implemented by Elon Musk since he became its owner. If you are among the 237.8 million daily active users who enjoy this social media network, you should know how these alterations can interfere with your user experience. Companies and digital influencers that use Twitter as a platform to promote their brand, engage with their audience, and conquer more visibility also must understand how it affects them.

Accountability 75

Accountability Marketing 75

Cisco - Contact Center

AUGUST 24, 2023

A deployment guide for wireless ThousandEyes agents deployed to monitor the Black Hat 2023 conference by Adam Kilgore & Ryan MacLennan ThousandEyes (TE) Black Hat 2023 Deployment Guide This guide… Read more on Cisco Blogs

Wireless 93

Wireless 93

Help Scout

AUGUST 22, 2023

Your contact us page is the first place customers go for answers on your website. See contact us page examples from top companies for ideas on how to design yours right.

Best practices 98

Best practices 98

Uncover the complexity behind call labeling and blocking with this infographic. Discover the intricate factors and entities that shape the fate of a call, from illegal activity to user feedback, and understand why numbers get labeled and blocked.

Feedback

AWS Machine Learning

AUGUST 21, 2023

Explainability of machine learning (ML) models used in the medical domain is becoming increasingly important because models need to be explained from a number of perspectives in order to gain adoption. These perspectives range from medical, technological, legal, and the most important perspective—the patient’s. Models developed on text in the medical domain have become accurate statistically, yet clinicians are ethically required to evaluate areas of weakness related to these predictions in orde

Healthcare 79

Healthcare APIs Scripts Analytics 79

JivoChat

AUGUST 23, 2023

Using an Instagram story downloader allows you to save stories from other profiles, and keep them on your computer or mobile devices. It’s a very useful resource when you see a recipe, or an interesting tip in stories and want to save it to watch later. Most Instagram story downloaders are available online. You don’t even need to install another software on your computer.

Accountability 75

Accountability 75

Cisco - Contact Center

AUGUST 24, 2023

Cisco is aware of reports that Akira ransomware threat actors have been targeting Cisco VPNs that are not configured for multi-factor authentication to infiltrate organizations, and we have observed… Read more on Cisco Blogs

93

93

Help Scout

AUGUST 22, 2023

Learn what a knowledge base is and discover how to plan, create, and deliver effective help center content to create better customer experiences.

Management 105

Management Customer Experience 105

Advertiser: ZoomInfo

Even in today’s data-driven sales world, cold calling remains a fact of life for many go-to-market professionals. Fortunately, today’s sales leaders have a crucial advantage over their predecessors: market intelligence and outreach platforms that can warm up virtually any introduction.

Sales

AWS Machine Learning

AUGUST 23, 2023

Amazon CodeWhisperer , the AWS AI coding companion, is a step change in developer productivity tools. Based on generative AI technology, Amazon CodeWhisperer offers contextualized code snippets or recommendations based on natural language prompts to build software quickly, responsibly, and securely. It enables productivity gains and increases accuracy for accelerated digital transformations.

Engineering 77

Engineering Best practices Technology Enterprise 77

JivoChat

AUGUST 22, 2023

Content strategy, when done right, maximizes Internet marketing and leads to successful online brand development, which can mean more sales and more revenue One of the main reasons online brands delve into creating their content is to increase organic search results and generate more site traffic of a highly qualified nature. When done correctly, original content creation not only propels marketing communication efforts, it also gets web pages optimally ranked in search engines.

Marketing 75

Marketing Management Engineering Feedback 75

Cisco - Contact Center

AUGUST 22, 2023

The forces of change in banking have seldom been stronger. The recent rise in interest rates, is pushing consumers to overcome their inertia, and to open themselves up to new choices.

Banking 89

Banking Customer Experience 89