Lumoa

JANUARY 27, 2023

Civil rights activist Maya Angelou once said that people will forget what you said or did but will always remember how you made them feel. This is especially true when it comes to serving your customers.

Journey mapping 83

Journey mapping Customer Experience Feedback Customer Service 83

ChurnZero

JANUARY 27, 2023

Has the unpredictability of the past few years derailed your professional ambitions? Maybe you sense that you haven’t put a dent in what you set out to achieve—despite feeling like you’ve worked harder than ever to stay afloat.

Chief Customer Officer 89

Chief Customer Officer Finance Management Education 89

OrecX

JANUARY 27, 2023

Agent compliance infractions can lead to unwanted penalties for your organization. Consider this: Dodd-Frank Act penalties can amount to $1 million or more PCI Compliance penalties can be $5,000 per month per agent MiFID II infractions can total $10.8M

APIs 71

APIs Call Center Personalization 71

kommunicate

JANUARY 27, 2023

Last Updated on January 27, 2023 The healthcare sector worldwide is witnessing significant shifts in the conventional trends that have been followed for years.

Healthcare 70

Healthcare Technology 70

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Trusted by over 750 customers across industries, the LinkLive AI -Powered Contact Center platform empowers businesses to deliver trusted experiences through voice, video, chat, secure email, and more channels.

Contact Center

Global Response

JANUARY 27, 2023

Everyone knows data is important, but which data matters most? Far too many companies blindly track dozens of customer service metrics or KPIs without having a clear pathway to actioning them or understanding which metrics can truly move the needle for their customer satisfaction and bottom line.

Metrics 62

Metrics Abandon rate Average Handle Time Customer Service 62

Anexa BPO

JANUARY 27, 2023

As businesses continue to focus on delivering exceptional customer service, it has become more important than ever to keep track of key metrics to evaluate the effectiveness of customer service teams.

Average Handle Time 52

Average Handle Time Metrics Customer retention outsourcing 52

JustCall

JANUARY 27, 2023

A business transactional call can span anywhere from 4.45 minutes to 8.8 minutes, depending on the industry or size of your business. As such, an agent can make approximately six calls per hour, which means that an 8-hour shift could land 48 calls – if most things go smoothly, of course.

Average Handle Time 52

Average Handle Time Feedback CRM Self service 52

CSM Magazine

JANUARY 27, 2023

In today’s day and age, technology is evolving at a never-before-seen rate, providing organizations with fresh and creative options – from customer relations to inventory management.

Technology 52

Technology Management Chatbots CRM 52

JustCall

JANUARY 27, 2023

MagicJack is a name that often pops up when enterprises look to implement VoIP business phone solutions. It offers straightforward and affordable yearly pricing plans and matching telephony features. That being said, magicJack is often considered an entry-level solution.

APIs 52

APIs voip Enterprise Call Logging 52

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In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.

Entertainment

CSM Magazine

JANUARY 27, 2023

When a board comes together for a meeting, it is essential to ensure it is productive, efficient, and leads to the intended results because board committees have demanding workloads. These meetings require careful organization, high-level teamwork and cross-departmental collaboration.

Real estate 52

Real estate Government Healthcare Surveys 52

Voiptime

JANUARY 27, 2023

The eCommerce industry is one of the fastest-growing industries in the world. We have no need to repeat those banal facts such as “people are more likely to buy on the Internet” or “the future of the electronic commerce industry is based on personalization and speed of service” - you already know it.

Sales 40

Sales Personalization Contact Center 40

CSM Magazine

JANUARY 27, 2023

In New York City, the business-to-business (B2B) sector is large and ever-changing. To remain competitive, businesses must have a thorough understanding of current industry trends and client preferences.

B2B 52

B2B Marketing Transportation Construction 52

Knowmax

JANUARY 27, 2023

The post Time To Resolution: What It Is, Why It Matters, How to Reduce It appeared first on Knowmax

52

52

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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.

Management

Hodusoft

JANUARY 27, 2023

VoIP Phone System - A Definitive Guide As internet systems continue to evolve, more and more companies are turning to VoIP as their communication solution of choice. With the global VoIP market valued at a whopping $123.3 billion in 2021, it’s clear that this technology is here to stay.

voip 52

voip Interactive Voice Response Telecommunications CRM 52

SmartKarrot

JANUARY 27, 2023

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: Storm6 As a Director of Customer Success, you will build fundamental relationships. Build and implement a successful roll out of the product in the K-6 space.

Construction 14

Construction Accountability Best practices Management 14