Fri.May 27, 2022

Reshaping the Contact Center Patient Experience with Actionable Data


The post Reshaping the Contact Center Patient Experience with Actionable Data appeared first on Livevox. Data Management Digital Transformation

Product-led Growth: What It Is and Why You Need It


Product-led growth (PLG) has emerged as one of the best strategies for selling SaaS software. It lets your product do the talking, departing from a sales-led growth strategy that depends on a conventional sales pitch.

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Guest Post: How to Boost Customer Support Employee Productivity for Better CX

Shep Hyken

This week, we feature an article by Sowmya Juttukonda, content developer & digital media specialist at Knowmax , a knowledge management system to enhance customer service.

Outsourcing Government Contact Center Tasks: How It Helps


It’s crucial that government agencies continuously build credibility among citizens. That’s why finding ways to resolve issues or concerns quickly is so important. In order to make this possible, a noteworthy agency must operate an efficient system for communication with constituents.

Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

May 27 – Customer Success Jobs


Role: VP, Customer Success – Remote Location: Remote, United States Organization: League As a VP of Customer Success, you will lead League’s overall commercial partnership with selected strategic platform partners.

More Trending

5 Ways to Choose the Right Customer Service Automation Tools

CSM Magazine

As customers are the utmost important priority of every business, it is essential to ensure that your company, products, and service information are all easily accessible to them. Therefore, your company’s customer service should be on point to satisfy and retain your valuable customers.

Rants of a Customer Success Analyst: The Chase is On!

Education Services Group

The Reason. I’m nine years old, sitting on the long bench in the back of the minivan my parents bought a year or two ago. My older and younger brothers are sitting in their own personal seats in the middle row, my mom in the front passenger seat, my dad’s driving. Why do I always get the back seat?

Why You Need a GDPR Rep When Processing Customer Data

CSM Magazine

If you’re a business that processes customer data in any respect, you may need a GDPR representative.

Always Keep Your ARM In Check


The realm of collections and accounts receivable management (ARM) is a rollercoaster ride of contacting, The post Always Keep Your ARM In Check appeared first on TCN. ARM Collections

A Strategic Guide to Community Gamification

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

What is Chronic Care Management?

CSM Magazine

In today’s healthcare landscape, technology plays an essential role in everything from diagnosis and treatment to the management of chronic care. Hospitals and clinics have invested heavily in modernizing their facilities and adopting new technologies, and the results have been impressive.

The Secret to Knowing What Your Customers Want (Before They Do)


How wonderful would it be to know what your customers want. It would save time and money by not wasting time building unwanted products or services. And, who does not want to know more about creating demand for their product? We may think we know what our potential customers want. But do we really?