LiveVox

MAY 27, 2022

The post Reshaping the Contact Center Patient Experience with Actionable Data appeared first on Livevox. Data Management Digital Transformation

Contact Center 52

Contact Center Management 52

Totango

MAY 27, 2022

Product-led growth (PLG) has emerged as one of the best strategies for selling SaaS software. It lets your product do the talking, departing from a sales-led growth strategy that depends on a conventional sales pitch.

SaaS 102

SaaS Sales Customer retention Marketing 102

Shep Hyken

MAY 27, 2022

This week, we feature an article by Sowmya Juttukonda, content developer & digital media specialist at Knowmax , a knowledge management system to enhance customer service.

Customer Support 90

Customer Support Scripts Employee engagement Call Center 90

Ansafone

MAY 27, 2022

It’s crucial that government agencies continuously build credibility among citizens. That’s why finding ways to resolve issues or concerns quickly is so important. In order to make this possible, a noteworthy agency must operate an efficient system for communication with constituents.

Government 62

Government Contact Center Interactive Voice Response outsourcing 62

Advertiser: Vanilla Forums

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

Customer Experience

SmartKarrot

MAY 27, 2022

Role: VP, Customer Success – Remote Location: Remote, United States Organization: League As a VP of Customer Success, you will lead League’s overall commercial partnership with selected strategic platform partners.

Accountability 83

Accountability Upselling Technical Support Engineering 83

CSM Magazine

MAY 27, 2022

As customers are the utmost important priority of every business, it is essential to ensure that your company, products, and service information are all easily accessible to them. Therefore, your company’s customer service should be on point to satisfy and retain your valuable customers.

Technical Support 52

Technical Support Marketing Customer Service Sales 52

Education Services Group

MAY 27, 2022

The Reason. I’m nine years old, sitting on the long bench in the back of the minivan my parents bought a year or two ago. My older and younger brothers are sitting in their own personal seats in the middle row, my mom in the front passenger seat, my dad’s driving. Why do I always get the back seat?

Education 52

Education Metrics Accountability SaaS 52

CSM Magazine

MAY 27, 2022

If you’re a business that processes customer data in any respect, you may need a GDPR representative.

Personalization 52

Personalization Customer Service 52

TCN

MAY 27, 2022

The realm of collections and accounts receivable management (ARM) is a rollercoaster ride of contacting, The post Always Keep Your ARM In Check appeared first on TCN. ARM Collections

Accountability 52

Accountability Management 52

Advertiser: Vanilla Forums

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

Gamification

CSM Magazine

MAY 27, 2022

In today’s healthcare landscape, technology plays an essential role in everything from diagnosis and treatment to the management of chronic care. Hospitals and clinics have invested heavily in modernizing their facilities and adopting new technologies, and the results have been impressive.

Management 52

Management Healthcare Technology 52

SmartKarrot

MAY 27, 2022

How wonderful would it be to know what your customers want. It would save time and money by not wasting time building unwanted products or services. And, who does not want to know more about creating demand for their product? We may think we know what our potential customers want. But do we really?

Feedback 52

Feedback Banking B2B Sales 52