Reshaping the Contact Center Patient Experience with Actionable Data
LiveVox
MAY 27, 2022
The post Reshaping the Contact Center Patient Experience with Actionable Data appeared first on Livevox.
Fri.May 27, 2022
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Guest Post: How to Boost Customer Support Employee Productivity for Better CX
ShepHyken
MAY 27, 2022
This week, we feature an article by Sowmya Juttukonda, content developer & digital media specialist at Knowmax , a knowledge management system to enhance customer service. She shares how organizations can create an environment that motivates employees to become more productive and improve customer experience. Talk of productivity, and we all have got something to share.
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Outsourcing Government Contact Center Tasks: How It Helps
Ansafone
MAY 27, 2022
It’s crucial that government agencies continuously build credibility among citizens. That’s why finding ways to resolve issues or concerns quickly is so important. In order to make this possible, a noteworthy agency must operate an efficient system for communication with constituents. With clear lines of communication, positive experiences are garnered.
Lazy AI in the Contact Center Part 2: Neglecting Agent Experience
Balto
MAY 27, 2022
The modern contact center strives to be more efficient, more productive, and more profitable than ever, so it’s no surprise that leaders turn to tech to boost performance. But not all solutions are created equal — while collaborative intelligence significantly improves an organization’s overall operations, lazy AI is frustratingly common and far less useful.
Reimagine Your Communications With A Unified Platform
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
5 Ways to Choose the Right Customer Service Automation Tools
CSM Magazine
MAY 27, 2022
As customers are the utmost important priority of every business, it is essential to ensure that your company, products, and service information are all easily accessible to them. Therefore, your company’s customer service should be on point to satisfy and retain your valuable customers. How do you think you can improve the quality of your customer service and hence, customer experience?
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Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
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Why You Need a GDPR Rep When Processing Customer Data
CSM Magazine
MAY 27, 2022
If you’re a business that processes customer data in any respect, you may need a GDPR representative. According to the Information Commissioner’s Office (ICO), if you’re a UK-based business and offer goods or services to individuals within the EEA or monitor the behaviour of individuals in the EEA in any way shape or form, then you still need to comply with the EU GDPR in respect to data processing.
May 27 – Customer Success Jobs
SmartKarrot
MAY 27, 2022
Role: VP, Customer Success – Remote Location: Remote, United States Organization: League As a VP of Customer Success, you will lead League’s overall commercial partnership with selected strategic platform partners. Work with the partner organization and cross-functionally in League to lead the development and delivery of the solution, ‘Powered by League’, to the market.
What is Chronic Care Management?
CSM Magazine
MAY 27, 2022
In today’s healthcare landscape, technology plays an essential role in everything from diagnosis and treatment to the management of chronic care. Hospitals and clinics have invested heavily in modernizing their facilities and adopting new technologies, and the results have been impressive. Patients are now able to receive faster, more accurate diagnoses, and treatments can be tailored more specifically to each individual.
The Secret to Knowing What Your Customers Want (Before They Do)
SmartKarrot
MAY 27, 2022
How wonderful would it be to know what your customers want. It would save time and money by not wasting time building unwanted products or services. And, who does not want to know more about creating demand for their product? We may think we know what our potential customers want. But do we really? Customers are fickle. They constantly change their minds and will often surprise you.
The Verint Experience Index: Retail
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Product-led Growth: What It Is and Why You Need It
Totango
MAY 27, 2022
Product-led growth (PLG) has emerged as one of the best strategies for selling SaaS software. It lets your product do the talking, departing from a sales-led growth strategy that depends on a conventional sales pitch. SaaS businesses adopt product-led marketing to lower customer acquisition costs while improving customer retention and accelerating revenue growth.
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