HelpCrunch
APRIL 10, 2020
Customer support is usually at the forefront when it comes to business growth. It’s an essential component of customer interaction that every professional should take into account. So, improving customer communication by all means is [ … ]. The post 6 Types of Customer Service You Can Implement Today appeared first on HelpCrunch blog.
TeamSupport
APRIL 10, 2020
Especially in an era of remote work, it can be difficult to manage the morale of your customer support team. After all, a support agent isn’t a career choice for professionals who are afraid to talk to people. Support teams in the B2B (business-to-business) industry are often full of social personalities and employees who choose to work in an office environment where they can collaborate with colleagues to solve problems.
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ShepHyken
APRIL 10, 2020
This week we feature an article by Abinaya Ramakrishnan, a digital marketing specialist at FreshWorks. She discusses multiple steps businesses can take to further develop their customer engagement strategies. If you happen to have a product and you’re selling it, you tend to get some people attracted to it for its features and the usefulness of it. With that they want to buy it and eventually, you earn through it.
Concentrix
APRIL 10, 2020
Recognizing leading women in innovation, leadership and corporate strategy in the technology industry Consulting Magazine today announced the winners of its inaugural Women Leaders in Technology Award. This prestigious honor recognizes women across the globe who make impactful contributions to their organizations each day through leadership, service, and innovation.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Etech GS
APRIL 10, 2020
As the world continues to deal with the COVID – 19 pandemic, many of us are finding ourselves working from home and maybe even going a little stir-crazy. Everyone has worked hard, even before most of the shelter-in-place orders, to ensure a large percentage of our workforce could work from home. While many of us have been blessed with the ability to realize a solution to keep going, we must also remain aware that cybercriminals are now going after remote employees through enhanced phishing techn
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Hello Customer
APRIL 10, 2020
Every day we see businesses adapting to new circumstances in creative ways. Many organisations are constantly innovating so they can remain at the disposal of their customers. Some companies are forging new alliances, others open up their business to do good for society. In our weekly digest, we'll highlight some of these inspiring stories. This week: Mini, DPG Media, Zappos and Decathlon!
Serenova
APRIL 10, 2020
Last month, the world changed—seemingly overnight—and organizations around the globe are changing with it. For contact centers, this means finding ways to keep agents safe while maintaining business continuity and effectively handling volume spikes. Hanging in the balance is customer experience. Ultimately, the long-term success of your contact center depends on motivated, engaged and happy agents delivering positive customer experiences.
Eptica
APRIL 10, 2020
Date: Friday, Avril 10, 2020 Author: Anne Beghin - Chef de projets service professionnels Centre de contact?: optimiser le traitement des emails pour surmonter les défis du confinement. Publié le: 10 Avril 2020. Auteur: Anne Beghin - Chef de projets service professionnels Avec la mise en place du confinement, les centres de contact vivent des situations contrastées.
Concentrix
APRIL 10, 2020
As we continue our efforts to keep you informed of the COVID-19 situation across the globe, some countries are starting to test vaccines and medications to treat the virus. We are also seeing some countries begin to consider plans to ease restrictions while others are extending lockdowns and experiencing their highest fatalities yet. The following. The post COVID-19 Global Update April 10, 2020 appeared first on Concentrix.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
C Space
APRIL 10, 2020
The Crisis Playbook, Part 2: Business Tactics During, and After, COVID-19. How we work needs a radical rethink. To support our clients, we’re building a best practice playbook for businesses: how to navigate now and plan for what’s next. Tweet. Sam Rothkopf. Chief Development Officer. Looking at the business landscape today, we see three distinct types of business responses emerging.
ChurnZero
APRIL 10, 2020
How to Nail Implementation and Customer Success Handoffs. As a deadline-driven team, Implementation fiercely adheres to project start and completion dates (for their sake and the customer’s). To balance their perpetual project intake, they’re eager to offload projects once completed so they can move on to the next. But issues arise when project handoffs occur at a less-than-ideal time for the next in the line of customer succession.
C Space
APRIL 10, 2020
The Crisis Playbook, Part 3: Business Tactics During, and After, COVID-19. How we work needs a radical rethink. To support our clients, we’re building a best practice playbook for businesses: how to navigate now and plan for what’s next. Tweet. Sam Rothkopf. Chief Development Officer. Looking at the business landscape today, we see three distinct types of business responses emerging.
bold360 Blog
APRIL 10, 2020
The past month has been a whirlwind for businesses everywhere. Seemingly overnight you were tasked with transforming the way you work, exiting your brick and mortar headquarters, and standing up a 100% remote workforce – all on the fly. In the middle of this chaotic time, what’s most important as you try not only to stay sane but also to keep the lights on, is to equip yourself with best practices for becoming a fully remote team rapidly without sacrificing the employee experience.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Hodusoft
APRIL 10, 2020
The present epidemic situation of Coronavirus is the time of great patience and cooperation between humans of all nations and religions. During this time, humans should coordinate with the government of their respective states and help the country from getting out of the problem. Technology is also playing a major role in assisting humans in getting out of this problem.
ClientSuccess
APRIL 10, 2020
Silicon Slopes, Utah – April 10, 2020: ClientSuccess, a leading B2B SaaS customer success management platform, has been named a finalist for “Best Customer Success Management Solution” by the SIIA’s CODiE Awards, making ClientSuccess a four-time CODiE Award finalist. Since 1986, the SIIA CODiE Awards have recognized thousands of business and education technology companies as leaders for achieving innovation and excellence and is the only peer-recognized program in the education and business tech
SmartKarrot
APRIL 10, 2020
Role: Customer Success Manager Location: North East, New York, United States Organization: Celonis As a CSM one will work directly with a portfolio of customers to define success and help them drive significant value out of using Celonis. The candidate will need to develop a deep understanding of customer needs, use cases, and objectives in order to ensure that the Celonis platform is properly leveraged to achieve them.
ProProfs Blog
APRIL 10, 2020
The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you – Derek Sivers, Founder CD Baby. Marketers can tell how true these words are. They know customer happiness is everything for any business. But, one thing that is even more valuable is “ Customer Satisfaction ”.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
CustomerSuccessBox
APRIL 10, 2020
I always thought 2020 would be the year when SaaS companies will finally realize the importance of remote work. But not in such a way. Covid-19 has forced everyone to go 100% remote but more than that it has led to SaaS companies taking tough measures to survive the economic downturn that is already in motion. And I want to talk about the one function that is going to be most critical during this crisis – Customer Success.
CSM Magazine
APRIL 10, 2020
Documents are kept in Word, client base and analytical reports are kept in Excel, letters are stored in the mail, tasks are kept on stickers. And if you suddenly need to raise an old contract, to find a letter, to clarify the data on the client, the data search can take hours. When you are working in 3, 5 or 10 different programs at once, even a small task becomes a quest.
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