CSM Magazine

JANUARY 24, 2023

Joe O’Brien, Global Corporate Communications Manager at Sabio Group , takes a close look at the conversational AI tool, ChatGPT.

Chatbots 52

Chatbots Contact Center CRM Enterprise 52

ShepHyken

JANUARY 24, 2023

Faster Service Without Sacrificing Satisfaction Delivering Personalized Support with Technology Shep Hyken interviews Paulo Almeida, CEO & Co-Founder of Clientscape , a company that helps support agents seamlessly manage customer interactions across multiple channels.

Transportation 177

Transportation Analytics Advertising Chatbots 177

Cisco - Contact Center

JANUARY 24, 2023

I am extremely proud that over the past year, Cisco unlocked a new route to market to sell turnkey Software as a Service (SaaS) solutions.

Contact Center 95

Contact Center Technology SaaS Marketing 95

ClientSuccess

JANUARY 24, 2023

Listening Vectors by Vecteezy Customer success health scoring is one of the most valuable activities SaaS organizations can undertake to evaluate and improve customer engagement, satisfaction, and loyalty.

Metrics 92

Metrics SaaS Customer advocacy Accountability 92

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Trusted by over 750 customers across industries, the LinkLive AI -Powered Contact Center platform empowers businesses to deliver trusted experiences through voice, video, chat, secure email, and more channels.

Contact Center

Contact Center Pipeline

JANUARY 24, 2023

When the customer experience (CX) fails, both the product and the service, but critically the customer service (see my recent blog No Excuses for Poor Disaster CX), there are essential steps to take to ensure an improved CX the next time. These are: Apologize to the customers.

Contact Center 130

Contact Center Customer Experience Customer Service 130

Helpware

JANUARY 24, 2023

Through seemingly endless quarantine periods and citywide mandates, it’s all too easy to feel as if time has stood still for the past two years. On an individual level, perhaps that’s not entirely untrue.

Healthcare 65

Healthcare Customer Experience 65

DMG Consulting

JANUARY 24, 2023

Interaction Analytics Helps Companies Hear their Customers View this article on the publisher’s website. INTERACTION analytics (IA) is a must-have solution for enterprises that want to understand and enhance their customer experience.

Consulting 62

Consulting Consulting Analytics Enterprise 62

NobelBiz

JANUARY 24, 2023

NobelBiz | Blog How to measure the Efficiency of a CRM Strategy in Contact Centers Published on 24. January 2023 Customer Relationship Management (CRM) is a strategy businesses use to manage interactions with existing and potential customers. CRM aims to improve customer satisfaction and loyalty [.]

CRM 59

CRM Contact Center Management 59

JivoChat

JANUARY 24, 2023

Whether you are a marketing professional who wants to enhance your skills or someone who doesn’t have any experience with marketing, there are several online marketing courses available for different needs.

Marketing 75

Marketing Engineering Analytics Accountability 75

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.

Entertainment

Anexa BPO

JANUARY 24, 2023

Businesses always face the possibility of experiencing a crisis that could significantly impact their operations and reputation. Crises could range from natural disasters and cyber-attacks to financial scandals and public relations mishaps.

Transportation 52

Transportation outsourcing Management Best practices 52

CSM Magazine

JANUARY 24, 2023

In this article, Palak Dalal Bhatia, CEO and Founder of IrisAgent, explains how AI-powered automated tagging can provide a reliable source of customer feedback for Product Managers.

Feedback 52

Feedback Engineering SaaS Customer centricity 52

Avoxi

JANUARY 24, 2023

Top Competitors of Tata Communications for Enterprise Voice Your communications and connection reliability reflect upon your business as a whole.

Average Handle Time 62

Average Handle Time Enterprise Contact Center Customer Experience 62

CSM Magazine

JANUARY 24, 2023

Discussing online crypto casinos without reference to slot machines is difficult. This classic casino game has been taken to the internet in various innovative, creative, and entertaining ways players can imagine.

Entertainment 52

Entertainment Accountability Management 52

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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.

Management

Voiptime

JANUARY 24, 2023

We always look for better ways to measure and control the performance of our workers, because they are the people who are responsible for the final result. Even though there are numerous customer service metrics to find out if everything is fine with your call center performance, or, vice versa, if something goes wrong, our industry strongly depends on the human factors - skills, knowledge, and energy of call center reps

Call Center 40

Call Center Metrics Customer Service 40

CSM Magazine

JANUARY 24, 2023

A BigChange job management system is helping electrical contractor Stirling Electrical Services improve efficiency and transform business performance.

Finance 52

Finance Engineering CRM Management 52

Hodusoft

JANUARY 24, 2023

Telemarketing Software: Features, Benefits, and Implementation When the concept of telemarketing began in the 1950s, telephonists, or switchboard operators as they were known back then, used traditional phone systems to call prospects.

Telemarketing 52

Telemarketing CRM Interactive Voice Response Sales 52

CSM Magazine

JANUARY 24, 2023

If you’re in a position to open a new location for your established business, that’s a good sign for the long term prospects of your operations. Of course without the support of existing customers, getting the word out and gaining momentum will be harder.

Marketing 52

Marketing 52

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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.

Customer Experience

Brad Cleveland

JANUARY 24, 2023

Bill Price is a longtime friend and industry colleague in the customer service space. Bill was Amazon’s first global vice president of customer service and is the founder and president of the consulting firm Driva Solutions.

Consulting 29

Consulting Consulting Multi-channel support Contact Center 29

Edify

JANUARY 24, 2023

January 24, 2023—Santa Monica, CA —Edify Labs ( edify.cx ), the customer experience software company that makes business communications feel more like personal ones, today announced the appointment of its new Vice President of Sales Strategy and Operations, Trish Stone.

Personalization 19

Personalization Sales Contact Center Technology 19

ConvergeOne

JANUARY 24, 2023

Ransomware can spread in multiple ways, but most typically, through phishing emails or by unknowingly visiting an infected website. Ransomware can be catastrophic to your organization, preventing critical information and systems from being accessed. Cyber Security

18

18

Spearline

JANUARY 24, 2023

Welcome Angola to Spearline! Spearline is proud to unveil Angola as the latest addition to our rapidly expanding mobile testing network. With the inclusion of Angola, our global coverage now reaches an impressive 83 countries.

Contact Center 19

Contact Center Marketing Management 19

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