InTheChat
OCTOBER 26, 2018
This month, we’ve been looking at chatbots for digital customer service. We started off with our summary of the excellent Dashbot panel on building enterprise customer service chatbots. Next, we looked at chatbot trends and facts to know. The post Buzzword-Free Advice for Getting Started with Your Own Customer Service Bots appeared first on InTheChat.
ShepHyken
OCTOBER 26, 2018
This week we feature an article by Tim Richardson who writes about a hospitality experience gone bad and then reminds us what must be done to provide a great guest experience. – Shep Hyken. Think about an incredible service experience you’ve had recently. What company or organization comes to mind? What about the service experience was extraordinary?
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Beyond Philosophy
OCTOBER 26, 2018
Some people spend a great deal on money on expensive products just so they can be seen using them. Other people buy very cheap items. Both of these groups could be ‘consuming conspicuously’ What does this mean and how can you use this to move your customer experience to the next level? Colin will reveal how you can benchmark your organizational performance against other companies to determine how you are doing in the new world of behavioural economics and customer experience.
Cyara
OCTOBER 26, 2018
This is the second of a two-part interview with Dr. Nicole Forsgren, CEO and chief scientist at DevOps Research and Assessment (DORA). In the first post we dove into some insights from her latest report: Accelerate: State of DevOps. And in this post we follow up with a discussion of the importance of Agile and DevOps methodologies to customer experience.
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ShepHyken
OCTOBER 26, 2018
This week we feature an article by Tim Richardson who writes about a hospitality experience gone bad and then reminds us what must be done to provide a great guest experience. – Shep Hyken. Think about an incredible service experience you’ve had recently. What company or organization comes to mind? What about the service experience was extraordinary?
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
GetFeedback
OCTOBER 26, 2018
The modern customer expects instant support from a real person—can you provide that? .
OrecX
OCTOBER 26, 2018
Listen to this informational podcast to learn the types of call recording, why companies record calls, how call recording is used, and by whom within an organization. "This Call May Be Recorded" podcast on Spreaker.
Micah Solomon
OCTOBER 26, 2018
[Originally published in Forbes.com. The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. (Here are three ways to reach Micah: email, chat, web). Customer service transformation isn’t easy, but it’s one of the most effective ways to improve business performance.
OrecX
OCTOBER 26, 2018
Call recording software has become a business imperative today for a variety of reasons, including dispute resolution, customer service excellence, compliance, order verification and so on. At OrecX, a call recording solution provider in 195 countries, we regularly develop content and materials to help our customers and prospects understand the value of call recording.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
LiveChat
OCTOBER 26, 2018
One of the most comprehensive marketing tasks is to make your email attract subscribers’ attention in their busy inboxes. According to VentureBeat, email marketing generates the highest ROI for marketers. That’s the reason why lots of businesses widely use this strategy. Unfortunately, most of the emails they send almost shout ‘Send me to spam folder!
Omnicus
OCTOBER 26, 2018
Find out if you’re cut out for creating an amazing customer experience.
Brad Cleveland Blog
OCTOBER 26, 2018
The post How to Meet Changing Customer Expectations appeared first on Brad Cleveland.
ProProfs Blog
OCTOBER 26, 2018
Busy streets, decorated stores, crowded bars, and an atmosphere filled with laughter – it’s holiday season. And it’s just around the corner. Like every year, you’ve pulled your sleeves up to tackle all customer queries efficiently. You’ve got your support operators in place to ensure that no question goes unanswered. But how about making this holiday season a memorable one for your customers?
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
ChurnZero
OCTOBER 26, 2018
Strategies for an Effective Partnership between Customer Success and Sales. The handoff of a new customer between Sales and Customer Success is a critical moment in the customer lifecycle. But for many organizations, this transfer of customer knowledge is a disorganized mess, lacking clear requirements and fraught with tension or even downright distrust between the two teams involved.
C Space
OCTOBER 26, 2018
Sprinting Fast and Slow. Most businesses will have thrown the term ‘Sprint’ around as a means to get to better decisions, faster. But how can they be used in the right way, and what strategies can be put in place to sprint with customers? Charles Drury offers his 5 top tips on how to Sprint better… Tweet. Charles Drury. Managing Director at C Space.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
TeamSupport
OCTOBER 26, 2018
Far too often, companies are forced into a solution that doesn’t meet the needs of their business. You don’t want to use an exhaustive enterprise tax software for your individual filing, nor does a corporate audit business want to be forced into using software focused on personal finance. The needs of a consumer and business are unique and very different.
C Space
OCTOBER 26, 2018
Beauty in Imperfection. Marketing (and advertising) has a perfection problem. Brands are too afraid to show their vulnerabilities, but the ones that are (like Nike) are seeing their risks pay off. Amadeus Redha explains why the future of marketing is similar to a Japanese philosophy of aesthetics, and why it’s OK to be a little bit imperfect…. Tweet.
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