aircall
DECEMBER 23, 2022
When businesses search for the right VoIP provider, Dialpad is bound to land on the list of cloud-based phone solutions to consider. But a simple Google search doesn’t always show you the best results for your business needs. So to help you choose the right business phone solution for your business, we’ve made a list of the top Dialpad alternatives on the market. .
ShepHyken
DECEMBER 23, 2022
This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. They share their top 5 unified communications predictions for 2023. Predictable. It’s a word that organizations love to hear, but unfortunately, the past few years have been anything but.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
OctopusTech
DECEMBER 23, 2022
Ok, now that you have decided that your website needs improvements, but that can be done properly when you hire an SEO company and take their help to grow your business. But you must be stuck here on one question i.e. how to find a good SEO consultant? The process of hiring an SEO partner can be a difficult task if you don’t have proper knowledge about search engine optimization.
COPC
DECEMBER 23, 2022
High-performing organizations spend time creating company values that link employee engagement to broader customer experience strategies and the company’s overall success. These values then become woven into every aspect of the organization and from all levels of management. . We surveyed nearly 6,000 employees across industries at business processing outsourcing (BPO) organizations and in-house contact centers, including work-at-home staff.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
AWS Machine Learning
DECEMBER 23, 2022
Customer service interactions often contain personally identifiable information (PII) such as names, phone numbers, and dates of birth. As organizations incorporate machine learning (ML) and analytics into their applications, using this data can provide insights on how to create more seamless customer experiences. However, the presence of PII information often restricts the use of this data.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
JustCall
DECEMBER 23, 2022
Want complete control over calling speed? Check. Don’t want agents to waste time between calls to collect customer data? Check. A power dialer solves all these problems for you. In this blog, we will detail everything you need to know about the power dialer software. Let’s jump right in. According to research , salespeople routinely find themselves struggling with sales call anxiety (SCA).
Global Response
DECEMBER 23, 2022
In-house call centers seem like the easiest and most efficient option—but are they cost-effective? According to a Deloitte survey, 70% of companies said “cost reduction is a primary objective” for outsourcing. When managing an in-house call center, costs can compound and balloon quickly, whereas outsourcing presents a stable, cost-effective option.
JustCall
DECEMBER 23, 2022
Your Go-To Guide for QoS VoIP. If you are struggling with quality issues when using VoIP, it might be time to get it checked. Irrespective of your internet speed and quality, you may experience voice quality issues. In fact, according to research , one of the most common parameters that affects the quality of telephone services is lack of speech signal during a call, and degraded connection quality is one of the primary culprits.
JustCall
DECEMBER 23, 2022
Thinking of investing in auto dialer software for your call center or sales team? A wise decision! Using an auto dialer can boost agent productivity and efficiency by as much as 300 to 350% (that is 3x more calls every hour per agent). In this blog, we will deep-dive to understand the auto dialer functionality. Let’s jump right in. What is an Auto Dialer?
Advertisement
Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
JustCall
DECEMBER 23, 2022
Looking for a reliable and cost-effective 8×8 alternative? You need to take various parameters into account, such as ease of use, cost, support quality, your use case and product features and capabilities. In this blog, we will look at some of the most relevant alternatives to 8×8. We will understand the pros, cons, top features, and pricing of each alternative so that you can make an informed decision.
JustCall
DECEMBER 23, 2022
The auto dialer software market is projected to touch the $1 billion USD mark by the end of 2032. The skyrocketing growth of call centers in developed and fast-developing nations, coupled with the increased use of telecommunication services by SMBs, are fueling this growth. In fact, data also suggests that Banking, Insurance, and eCommerce sectors are most likely to be the biggest adopters of auto dialer software.
JustCall
DECEMBER 23, 2022
SMS or short message service or SMS customer engagement text messaging helps businesses maintain direct contact with customers through the device which they use the most – their phone! The text has one of the highest open SMS engagement rates of 95 %, making this medium one of the best places to communicate with customers and potential leads. Let us learn some facts about enhancing customer engagement using Text Messages: The open rate via texting versus messaging customer engagement is 78 % hig
Expert insights. Personalized for you.
62 
Let's personalize your content