Tethr

MARCH 27, 2024

Customer satisfaction (CSAT) surveys are embedded into many CX programs, but are they effective? 4 CX leaders weigh in.

Surveys 101

Surveys 101

Bill Quiseng

MARCH 27, 2024

You’ve heard of The Golden Rule: Treat people as you want to be treated. Dr. Tony Alessandra has shared with everyone about The Platinum Rule: Treat people as they want to be treated. Today I offer The QUI Rule also known as the GREAT Rule: Treat customers a little better than they want to be treated. You are happy because customers leave satisfied with your product or service.

Customer Service 88

Customer Service Customer Experience 88

AWS Machine Learning

MARCH 27, 2024

Amazon Titan lmage Generator G1 is a cutting-edge text-to-image model, available via Amazon Bedrock , that is able to understand prompts describing multiple objects in various contexts and captures these relevant details in the images it generates. It is available in US East (N. Virginia) and US West (Oregon) AWS Regions and can perform advanced image editing tasks such as smart cropping, in-painting, and background changes.

APIs 88

APIs Accountability Engineering Entertainment 88

AnswerConnect

MARCH 27, 2024

Could a business call forwarding service help grow your business? Our guide explores the what, how and why of call forwarding (with real examples of how it works). The post Can business call forwarding services grow small companies? appeared first on AnswerConnect Blog.

Answering services 83

Answering services Customer Service Management 83

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Cisco - Contact Center

MARCH 27, 2024

In my last blog , I shared the progress we’re making toward building the Cisco Security Cloud , an open, integrated security platform capable of tackling the rigors of securing highly distributed, m… Read more on Cisco Blogs

Engineering 78

Engineering 78

Cisco - Contact Center

MARCH 27, 2024

Many Cisco enterprise customers have decades of Cisco Catalyst routing and security capabilities functioning at branch locations.

Enterprise 93

Enterprise Management 93

Global Response

MARCH 27, 2024

An effective call center script balances consistent service quality with personalized customer interactions. The script should serve as a guide rather than a rigid framework. It should enable agents to respond to the unique aspects of each call while maintaining a high standard of service. While customer service scripts are incredibly useful and beneficial, they can also be challenging to create.

Scripts 62

Scripts Call Center Customer Service Coaching 62

OctopusTech

MARCH 27, 2024

Non-profit Organizations are essential in the digital world for they address societal issues and effect social change. A strong online presence is essential to expanding influence in the non-profit sector, as the internet has emerged as a primary tool for outreach and engagement. It might be challenging to choose the best web hosting company to meet the unique needs of nonprofit institutions.

Customer Support 62

Customer Support Management Technology Customer Experience 62

Global Response

MARCH 27, 2024

Call centers are increasingly turning to big data analytics as a pivotal tool for optimization. This transformative approach streamlines operations and significantly enhances the quality of customer interactions. By harnessing the power of vast data sets, businesses can uncover deep insight into customer behavior, preferences, and trends, enabling them to tailor their services for maximum impact.

Big data 62

Big data Call Center Analytics Interactive Voice Response 62

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Surveys

24-7 InTouch

MARCH 27, 2024

What if, instead of coaching associates on their past mistakes, you could prevent those mistakes in real time? Introducing Sidd, Laivly’s virtual real-time AI assistant that guides associates through complex processes with best actions to take, checklists, and automated approvals. This agile technology integrates with your existing software using an augmented display screen overlay, moving from post-contact interactions to providing real-time coaching.

Coaching 59

Coaching CRM Technology Customer Experience 59

VirtualPBX

MARCH 27, 2024

Ensuring safety in public spaces is paramount. One of the cornerstones of public safety is the presence of emergency phones, often recognized by their distinctive blue lights. However, not all emergency phones feature this iconic blue light. In fact, there are various types of emergency phones serving different purposes. In this blog, we delve into the realm of blue light phones and introduce AirDial by VirtualPBX, a revolutionary solution for enhancing emergency communication.

Contact Center 59

Contact Center 59

DMG Consulting

MARCH 27, 2024

MEDIA ALERT DMG Consulting Releases 2024 Workforce Management for the Enterprise in the Digital Era Report Contact center digitalization AI, the cloud, and adoption outside of contact centers drives reinvention and growth of the WFM market Who: DMG Consulting LLC, a leading provider of contact center, back-office, and real-time analytics market research and consulting services What: Releases 2024 Workforce Management for the Enterprise in the Digital Era Report When: Today, 15 March 2024 Where:

Consulting 59

Consulting Consulting Enterprise Agent Empowerment 59

VirtualPBX

MARCH 27, 2024

Ensuring safety in public spaces is paramount. One of the cornerstones of public safety is the presence of emergency phones, often recognized by their distinctive blue lights. However, not all emergency phones feature this iconic blue light. In fact, there are various types of emergency phones serving different purposes. In this blog, we delve into the realm of blue light phones and introduce AirDial by VirtualPBX, a revolutionary solution for enhancing emergency communication.

Contact Center 52

Contact Center 52

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Experience

Zappix

MARCH 27, 2024

In today’s rapidly evolving business landscape, companies constantly seek innovative ways to improve customer satisfaction while reducing operational costs. According to recent research conducted by CMP, self-service solutions emerge as a key strategy in achieving both objectives. A staggering 59% of companies acknowledge that increasing customer adoption of self-service is crucial for cost reduction.

Self service 52

Self service Customer Experience Education Feedback 52

VirtualPBX

MARCH 27, 2024

Ensuring safety in public spaces is paramount. One of the cornerstones of public safety is the presence of emergency phones, often recognized by their distinctive blue lights. However, not all emergency phones feature this iconic blue light. In fact, there are various types of emergency phones serving different purposes. In this blog, we delve into the realm of blue light phones and introduce AirDial by VirtualPBX, a revolutionary solution for enhancing emergency communication.

Contact Center 52

Contact Center 52

CSM Magazine

MARCH 27, 2024

The success of an online casino depends on its ability to retain players. Learn about the best practices and strategies that will help you retain your user base. How to keep your players Customer Retention is a set of activities to retain customers within a product or to ensure repeat sales. The concept is relevant for all verticals where earnings are based on long-term services (gambling, betting, dealing, binary options, crypto).

Customer retention 52

Customer retention Advertising Best practices Metrics 52

Help Scout

MARCH 27, 2024

Kickstart your cold email open rate with our list of 11 templates and learn the steps you can take to craft compelling templates of your own.

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49

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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

Self service

AWS Machine Learning

MARCH 27, 2024

In software engineering, there is a direct correlation between team performance and building robust, stable applications. The data community aims to adopt the rigorous engineering principles commonly used in software development into their own practices, which includes systematic approaches to design, development, testing, and maintenance. This requires carefully combining applications and metrics to provide complete awareness, accuracy, and control.

Enterprise 90

Enterprise APIs Metrics Engineering 90

Help Scout

MARCH 27, 2024

Let’s take a closer look at some FAQs about how Help Scout's customer support team manages and uses saved replies!

Customer Support 49

Customer Support Management 49

CSM Magazine

MARCH 27, 2024

D2 Facilities has used job management software from BigChange to underpin expansion of its facilities management services. Previously known as D2 Maintenance, the Kent and London based company achieved a 200 percent increase in turnover in its first year of operation. D2 Facilities provides a range of building maintenance and facilities management services to blue chip clients across London and the South East.

Management 52

Management Finance Engineering CRM 52