Mon.Nov 30, 2020

8 Proven Telephone Answering Tips to Start Using Today

Ambs Call Center

“You never get a second chance to make a first impression.” It's one of my favorite quotes by Will Rogers. It applies to all interactions we have with customers. Especially when it comes to the telephone answering techniques you use in your business. Customer Service

5 Top Customer Service Articles For the Week of November 30, 2020


Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.


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Partnering with innovators


When I was 15 years old, I picked up a paper route for my surrounding neighborhood. I was responsible for delivering to over 100 houses.

5 customer experience trends to watch for in 2021


How to prepare for your customers' changing expectations in the New Year according to Forrester’s 2021 CX predictions. Guides

Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

4 Reasons Bilingual Support is Essential


If your business is considering multilingual customer service, you likely understand the obvious benefits it brings to your customer base. This type of customer service allows your customer to interact with you in the language they feel most comfortable.



More Trending

How visual IVR improves the omnichannel customer experience

TELUS International

Emerging as the self-service customer support channel of the future, discover all the CX benefits of implementing a visual IVR system. Customer Service Channels

The Best Customer Service Phrases That Will Help in Any Tough Situation

Win the Customer

Being an exceptional customer service representative comes with specific requirements. One of them is understanding the effect of using service phrases. Your goal as a customer service employee is to hear problems and bring solutions.

How to Make 100 Cold Calls a Day (Tips and Tricks Included)


Making 100 cold calls a day sounds far-fetched? Sales reps shoulder the responsibility of so many tasks besides cold-calling, each day. So, how can sales reps achieve this feat and enhance their productivity? Read on to learn how you can make 100 calls a day.

Refresh Your Quality Monitoring Program with these 15 Best Practices

NICE inContact

In today's experience economy, quality is more important than ever. Consumers are much less tolerant of low quality customer service experiences. On the flip side, they'll reward exceptional customer experiences (CX) with more purchases and referrals.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Part 1: Not Making a Decision is Still a Decision

Team Support

In business and in life, making a decision is easy when you’re working with a true partner and together can weigh all the factors involved towards making the right decision.

Sales 60

New Buyer’s Resource: Use Cases in Gartner 2020 Critical Capabilities Report

NICE inContact

Gartner recently published the 2020 Critical Capabilities for Contact Centers as a Service research report and NICE inContact received among the four highest scores in all use cases.

3 Customer Success Strategies It’s Time to Retire


The new year is a time to take stock of the past twelve months, determine what worked well, and identify areas that need a bit of improvement. For many in customer success and account management, 2020 ended up being a year that many of us would like nothing more than to forget and move on from.

Densitas AI platform automates breast density, image quality, and breast cancer risk assessment


In a value-based healthcare environment, mammography providers and facilities require automated tools that support efficient workflows and deliver needed clinical insights, while providing the qualitative and quantitative data necessary to meet standard reporting requirements.

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

How AI Can Support Finance

CSM Magazine

With constant technological developments, it’s only normal that there are always new areas where artificial intelligence can be used. In addition to AI, machine learning and deep neural networking are also finding their place in the world.

How to Deal with the 5 Most Common Types of Customer Service Callers

A Better Answer

As a business, customer service calls are inevitable. Knowing the types of callers to expect and how to deal with each one as an individual is the key to providing excellent customer service.

Nov 30 – Customer Success Jobs


Role: Senior Customer Success Manager Location: Sydney, New South Wales, Australia Organization: Humanforce As a Senior Customer Success Manager, you will lead the team in focusing the efforts to drive multi-phase benefits in terms of realized output and adoption.

Sales 52

Global Response: Inside Our Culture

Global Response

When you think of a contact center, what is it that you imagine? Do you picture a large, nondescript building with hundreds of people staring at computer screens? People seeming a little more. The post Global Response: Inside Our Culture appeared first on Global Response. Culture and Leadership Global Response Blog

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

Revation Systems Adds Digital Appointment Scheduling to LinkLive Banking Solution

Revation Systems

Seamless & Secure Appointment Scheduling Enables Financial Institutions to Increase Customer Satisfaction and Improve Efficiencies.

Great Communications Drive Real Value


As the capabilities of advanced technology around information and communications continue to expand, the customer experience becomes an increasingly important lever for driving growth and profitability in insurance.

Watch This Space Podcast - Now Featured on BCStrategies

Jon Arnold

Being an indie analyst, I wear many hats, and one is being a BC Expert with BCStrategies. I’ve been part of this virtual collective for many years, and contribute regularly, mainly in the form of articles.


AIM Media Improves Customer Service and Efficiency With TCN IVR and Agent Gateway


George, Utah – Nov 30, 2020, TCN, Inc., a leading provider of cloud-based call. The post AIM Media Improves Customer Service and Efficiency With TCN IVR and Agent Gateway appeared first on TCN. Press

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Make Data Searchable and Useful with Database Building Services

Back Office Centers

Data holds immense value for business operations across the globe. But in its most basic form, it is almost useless. Raw data can be really hard to comprehend, and it takes a great deal of time to make sense of it. Therefore, companies often outsource database building services to improve data value for their business. Scope of Database Building Services. Without going into the technicalities, database building services are those services that transform raw data into searchable data.