LiveChat

SEPTEMBER 5, 2018

Recording or hosting live product demos is a great way for inbound sales teams to better connect with customers. No matter what you sell, the product demo can move a lead along by showing the range of features and benefits in one comprehensive experience. Here are the most common types of demos , with a few SaaS examples.

Inbound sales 48

Inbound sales Sales CRM Advertising 48

ClientSuccess

MARCH 20, 2019

Over the next month, I will be writing about the customer success metrics that top organizations use to measure the performance of their customer success strategies and team execution. The metrics I will cover are applicable to customer success departments and also to your entire company. Financial Metrics. Health Metrics.

Metrics 61

Metrics SaaS Customer advocacy Marketing 61

Amity

AUGUST 20, 2017

Software as a Service or SaaS is a different beast compared to other technology products or services. In addition, SaaS customers are pretty well-informed and are usually technology experts as well. More often than not, SaaS providers take advantage of the internet to make people aware of what their offerings are.

SaaS 63

SaaS Sales Enterprise Feedback 63

CustomerSuccessBox

MAY 6, 2021

From the last couple of weeks, we’ve been writing about the importance of customer retention , key metrics to track and how Customer Success can help you drive retention, and whether your organization is ready to implement Customer success software. . Step 5- Configure engagement analytics . Step 6- Training Session.

Customer retention 52

Customer retention SaaS Calibration Analytics 52

Amity

AUGUST 20, 2017

Software as a Service or SaaS is a different beast compared to other technology products or services. In addition, SaaS customers are pretty well-informed and are usually technology experts as well. More often than not, SaaS providers take advantage of the internet to make people aware of what their offerings are.

SaaS 51

SaaS Sales Enterprise Feedback 51

ClientSuccess

NOVEMBER 1, 2017

Join Dave Blake (CEO of ClientSuccess) and Dan Demas (VP of Customer Success at Pendo) as they share 5 metrics that matter for product and customer success teams. This webinar will help product and customer success teams, understand which metrics are unique and which are shared. Overlapping metrics between customer success and product.

Metrics 40

Metrics SaaS Sales Marketing 40

JivoChat

JANUARY 15, 2023

A lead could be anyone who has asked a question about a product on your ecommerce site, to someone who signed up for a demo of your SaaS product. 5 points for scheduling a product demo . Add Personalization to Your Email Sequences. 6 Lead Nurturing Strategies and Best Practices to Turn Leads into Customers.

Best practices 75

Best practices B2B Sales Multichannel 75

Totango

SEPTEMBER 13, 2022

Having a playbook in place can help you deliver better results for your SaaS customers and yield higher satisfaction, retention, and revenue for your business. What Are The Benefits Of Having A Customer Success Playbook in SaaS? The benefits of customer success playbooks for SaaS providers are numerous.

SaaS 88

SaaS Upselling Best practices Customer retention 88

CustomerSuccessBox

DECEMBER 17, 2021

The effectiveness of this optimization process can be measured using metrics associated with the buyer’s life cycle. Every B2B Saas company tracks its conversion rate. Improving this key metric is fundamentally about optimizing your site and improving the buyer’s journey on the site. What is the customer lifecycle?

Journey mapping 52

Journey mapping B2B SaaS Metrics 52

aircall

AUGUST 5, 2022

If you go beyond merely addressing prospects and successfully build a personal relationship with them, it’s only natural for contact quality to improve. Defining the types of leads they should nurture and follow up with and working as a team to implement automation and personalize their messaging. . The first step?

Sales 62

Sales SaaS Marketing Personalization 62

Totango

JULY 16, 2019

The digital transformation of business has created a customer-centered economy where customers seek short-term commitments and value choice, flexibility, and personalized service. And this repeated revenue stream is the lifeblood of SaaS and related enterprises. Track the Right Metrics. Outcome metrics that reflect product ROI.

Upselling 68

Upselling Enterprise Metrics SaaS 68

ClientSuccess

SEPTEMBER 27, 2018

For many customer success teams, however, the rapid growth of the industry (especially in the SaaS world) has left heads spinning. For today’s SaaS customer relationships, it’s not enough just to work directly with the project manager or end users on your customer’s team. Gathering Critical Data and Metrics for Better Decision Making.

SaaS 74

SaaS Finance Metrics Upselling 74

ChurnZero

APRIL 26, 2019

A successful HR manager leverages metrics to forecast, track and report on new employee onboarding. As a Customer Success leader, metrics are nothing new – they dictate the long-term goals and performance of your team. Even if you lack an HR team, consider what metrics can be applied to a newly onboarded employee.

Coaching 58

Coaching Metrics Upselling SaaS 58

Totango

FEBRUARY 6, 2020

Now more than ever, SaaS organizations have to work hard to help their customers succeed and keep them satisfied. The following key factors will help you gather and share customer information so that every member of your enterprise can provide personalized, proactive value to customers. Customer Lifecycle Management.

Enterprise 62

Enterprise Customer centricity Metrics Upselling 62

Totango

MARCH 24, 2020

The digital transformation of business has encouraged customers to seek personalized, on-demand services and products built for their needs. The resulting subscription and SaaS supplier models spread customer lifetime value across repeated cycles of renewal and upsell and give customers the power to walk away if they’re not satisfied.

B2B 59

B2B Management Upselling SaaS 59

Totango

JUNE 25, 2019

The reality of the unique relationship you share with your customers is captured in the raw numbers your CS software gathers, detailing usage rates, demographics, logged interactions, voice of customer data, and other key metrics. Personal: Behavioral data and demographics. Voice of Customer: Survey responses and satisfaction scores.

Upselling 68

Upselling Enterprise Metrics Customer centricity 68

CustomerSuccessBox

MARCH 4, 2022

SaaS companies can become scaleable by bringing on a VP of Customer Success from the start. You’ll want to get to know them personally anyhow so you can build a rapport and lead appropriately. What are the key metrics and KPIs tracked? This is particularly important in the SaaS market. By ‘Head’ I mean the VP.

SaaS 52

SaaS Sales Customer centricity Management 52

Totango

JULY 16, 2019

The digital transformation of business has created a customer-centered economy where customers seek short-term commitments and value choice, flexibility, and personalized service. And this repeated revenue stream is the lifeblood of SaaS and related enterprises. Track the Right Metrics. Outcome metrics that reflect product ROI.

Upselling 48

Upselling Enterprise Metrics SaaS 48

SmartKarrot

AUGUST 1, 2022

But what exactly is a status page, and why is it so important for SaaS companies? . Why should SaaS businesses have a status page? Qualities of a good status page Different ways for SaaS companies to use status pages Examples of status pages. Why should SaaS businesses have a status page? What is a status page?

SaaS 10

SaaS B2B Metrics Contact Center 10

SmartKarrot

FEBRUARY 16, 2022

Software as a service or SaaS has been growing as a leading software distribution model. The world of SaaS has simplified software creation and distribution making access easier than before. Leveraging the power of cloud technology, SaaS has re-engineered the way we look at modern technology and software. Aaron Levie.

SaaS 10

SaaS Finance B2B Marketing 10

SmartKarrot

JANUARY 21, 2021

It is quite known that nearly 80 percent of companies use SaaS applications for various functions in their system. It is mostly SaaS products that rule the roost in the business world. SaaS or on-demand software goes back to the 1970’s. A SaaS product is an online software that users with a license have access to.

SaaS 11

SaaS Management Metrics B2B 11

SmartKarrot

AUGUST 10, 2021

It is especially true of SaaS products – where the value in an intangible implication that adoption could lead to better practices and revenue growth. That’s why behavior analytics forms the core function for SaaS. Especially if you are into SaaS, behavior analytics has the potential to make or break your business.

SaaS 10

SaaS Analytics B2C Best practices 10

ClientSuccess

FEBRUARY 22, 2019

The role of a customer success manager (CSM) in the SaaS industry has become increasingly complex. While working with customers takes a certain type of person with a certain temperament, there are also specific skills CSMs must work on and develop in order to be successful. eBooks: Ultimate Guide to SaaS Customer Success Metrics.

Management 58

Management SaaS Coaching Accountability 58

Totango

JANUARY 10, 2019

You’re an expert at providing the quality SaaS and subscription products your customers love. A quality customer engagement platform helps you personalize communication with different customer segments. Feature #3: Metrics that Bring Customers’ Revenue Value Into Focus. Lots of customers mean lots of accounts to manage.

Enterprise 63

Enterprise SaaS CRM Upselling 63

ChurnZero

AUGUST 2, 2019

With statistics like this , it’s not surprising that a strategy once reserved for food courts has spread to other industries ; SaaS is no exception. For SaaS based businesses, initial product usage has a major impact on long term Customer Success. Provide Seamless Personalization for All User s .

SaaS 58

SaaS Accountability Sales Personalization 58

SmartKarrot

SEPTEMBER 11, 2020

SaaStr is the world’s largest community of SaaS founders and executives. Through this graph, we can see the impressive growth rate of SaaS industry. In-person events won’t resume for most until 2021. They found out that 82% of respondents plan to wait until 2021 or later to resume in-person events.

SaaS 10

SaaS Upselling Metrics Marketing 10

Totango

JUNE 25, 2019

The reality of the unique relationship you share with your customers is captured in the raw numbers your CS software gathers, detailing usage rates, demographics, logged interactions, voice of customer data, and other key metrics. Personal: Behavioral data and demographics. Voice of Customer: Survey responses and satisfaction scores.

Upselling 49

Upselling Enterprise Metrics Customer centricity 49

SmartKarrot

JULY 26, 2022

To write a SaaS case study, you must remember certain pointers. A SaaS case study is a narrative or story of how one has successfully delivered and implemented a solution with a client for results. How to Write a SaaS Case Study. You need to show the metrics and loss due to the problem. Choose a customer.

SaaS 10

SaaS B2B Feedback Education 10

ClientSuccess

JANUARY 8, 2019

Customer Satisfaction Metrics (NPS Scores, Surveys, Feedback, etc.) In the end, however, declining satisfaction metrics are what should stand out the most. Any sort of declining satisfaction metrics should be cause for worry about usage rates. What to Do When You Notice Dropping Product Usage Metrics? are Declining.

Metrics 58

Metrics Accountability SaaS Surveys 58

ClientSuccess

OCTOBER 14, 2019

SaaS or tech-based products can be quite complex, which is why the average user needs assistance in understanding how the product and functionality should be used so they can leverage it to its fullest – continually. What are their personal goals for your solution? How are they personally measured?

SaaS 46

SaaS Personalization Metrics 46

ClientSuccess

AUGUST 21, 2019

Today’s SaaS companies are on a mission to constantly provide amazing products and value to customers. In order to do this, most SaaS platforms require ongoing updates and new feature releases to both keep up with changing customer needs and ensure the technology is running at maximum capacity.

SaaS 45

SaaS Best practices Accountability Personalization 45

ClientSuccess

AUGUST 14, 2019

The role of a SaaS industry CSM has become increasingly complex because it covers so many different parts of the customer lifecycle. Make sure outside client metrics are clearly defined for all CSMs, if applicable. . As you structure your CSM compensation plans, here are three best practices to keep in mind: 1.

Best practices 40

Best practices Metrics Upselling SaaS 40

ClientSuccess

OCTOBER 2, 2019

The role is present in many businesses, but its goals are based on sales quotas, rather than an intimate knowledge of the metrics tied to a customer’s position in the marketplace. Their appearance and recent popularity emerged as the software-as-a-service (SaaS) has shaped a distinct customer lifecycle. Defining the Role of a CSM.

Accountability 47

Accountability Management Upselling SaaS 47

SmartKarrot

NOVEMBER 23, 2020

In such a case, empathy is a must, and the ability to understand the other person is all that the job is about. Having 5+ years of experience in the fields of sales, customer success, or renewals – or in the B2B SaaS industry is a huge advantage. Therefore, you must imbue some of the soft skills too. How to Become a Renewal Manager?

SaaS 10

SaaS B2B Management Finance 10

CSM Practice

JANUARY 1, 2017

Recently, many companies are moving from on-premise to SaaS. Today, we will explore the differences between customer success program for SaaS vs. On-premise products. Irit Eizips: Today we’re going to compare on-premise and SaaS customer success programs. In the SaaS case, they’re “renting” your solution.

SaaS 58

SaaS Metrics Accountability Best practices 58

ClientSuccess

NOVEMBER 26, 2018

Don’t just ask over email – host customers in person or at events for a more personal touch. There’s something to be said for a personal touch, which is why so many deals are won face-to-face. eBooks: Ultimate Guide to SaaS Customer Success Metrics. Customer marketing and retention are exactly the same.

Marketing 56

Marketing Upselling SaaS Customer retention 56

ChurnZero

JULY 19, 2019

As the person who works with the platform day in and day out, I am familiar with what the software needs to be utilized successfully. Implementation Specialist for SaaS Startup . ? It can be frustrating to deal with a customer whose prospects aren’t bright from both a professional and personal perspective.

SaaS 56

SaaS B2B Sales Accountability 56