Help Scout

SEPTEMBER 29, 2023

Learn how FlexJobs was able to double traffic and contacts during the pandemic as a result of their Beacon and Message setups in Help Scout. Read the full article

104

104

Playvox

OCTOBER 6, 2021

Just as we tailor our approach to meet the needs of our customers, each generation has different expectations for workplace interactions. Everyone, including your customers, benefits from diversity. You’ll learn how to leverage the strengths of each generation to elevate the overall performance of your customer service team.

Contact Center 75

Contact Center Management Surveys Coaching 75

SharpenCX

DECEMBER 8, 2021

In a survey conducted by FlexJobs , 58% of respondents claimed they want a fully remote job post-pandemic, while 39% prefer a hybrid arrangement. You want to offer your customers exceptional service at all hours. Choose a reliable cloud technology platform to support your call center team and your customers.

Employee engagement 137

Employee engagement Contact Center Call Center Coaching 137

Talkdesk

APRIL 3, 2020

The sudden shift to remote work has created complex challenges for customer experience leaders, especially those who still rely on on-premises contact center technology. A FlexJobs’ survey further supports these findings by adding that 65% of workers are more productive in their home office than at a traditional workplace.

Chief Customer Officer 58

Chief Customer Officer B2C Government Contact Center 58

Working Solutions

OCTOBER 23, 2018

Hundreds of thousands of workers are sought for customer service operations, store sales and distribution centers. Recently, remote work expert FlexJobs singled out 16 companies “doing heavy […]. The marketplace is awash with stories about businesses needing holiday help. registering 3.7% in September.

Contact Center 45

Contact Center Sales Customer Service outsourcing 45

SharpenCX

JUNE 3, 2020

Then, burnout spikes and your employees give customers a poor experience on their way out the door. But, when you flip this methodology and give your workforce some autonomy, you optimize business results and boost customer and agent happiness. FlexJobs ). When people have little say in how they work, productivity suffers.

Customer Experience 84

Customer Experience Agent burnout Contact Center Metrics 84

CSM Magazine

JULY 10, 2020

Most noticeably, the breakout forced millions of people across the globe to work from home; according to an analysis by Global Workplace Analytics and Flexjobs, about 4.7 For example: Automated Attendants– Instead of speaking to a receptionist that may be busy, customers can connect to a virtual receptionist.

voip 52

voip Technology Analytics Personalization 52