CSM Magazine
MAY 22, 2024
New and tenured agents receive personalized learning journeys with simulation training and gamification, real-time performance feedback, and hyper-targeted simulation coaching with the ability to track their skill-building progress.
Noble Systems
MARCH 20, 2020
Some useful links to government resources and advice are also listed. With solutions like Secure Payment Assist , you can protect sensitive customer data by managing payments in a protected environment using touchtone and data masking to minimize the risk of fraud and theft and improve customer service.
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Fonolo
DECEMBER 11, 2018
And as those of us in customer service know to a sobering degree, Twitter has quickly become a go-to platform customers use to shout about frustrating customer service experiences. And, specifically for wireless service providers, “contacting customer service by phone is the principal pain point for customers.”
Livepro
JUNE 19, 2019
Returning in 2019 across 4 major cities, a jam packed agenda with 2 Keynote Speakers in each state have varied backgrounds including some creative and amazing minds behind cutting-edge AI technology, state government and industry veterans with a wide range of consulting expertise. Topic: ‘AI for Customer Service’.
Noble Systems
AUGUST 27, 2020
However, telemarketing call centers actually support a much broader range of services, helping to build relationships, provide customer service and gather date – which can eventually lead to a closing a more complex sale. And that may be the way many people think of it.
Livepro
JULY 17, 2018
Luke Jamieson | Head of Service Centre at First State Super. Topic: ‘Engaging the team on the Balanced Score Card through Gamification’. Luke Jamieson is a Leader in Customer and Employee Experience, is well-versed in Omni-Channel implementation and transformation. of Transports Customer Experience Steering Committee.
COPC
MARCH 23, 2020
Our research found that the Work-At-Home agents had less “informal” communication with support staff or each other, so they had to “guess” at answers to customer questions that they would have been able to get answers for if they weren’t isolated at home. Will the internet cope with surges in traffic if more people work from home?
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