Totango

FEBRUARY 28, 2020

By acting when customer behavior changes, you can prioritize your customer engagement strategy. For example, a customer that shows a steady addition of license seats over a relatively short time may be ready for an upsell or cross-sell. This makes customer retention critical. That’s for 1:1 touchpoints.

Customer centricity 93

Customer centricity Metrics Upselling Enterprise 93

CSM Practice

SEPTEMBER 15, 2019

However, customer success extends to driving long-term customer lifetime value through various processes and operations. Ensuring customer success will require turning the entire business around to be customer-centric. 3) Workshops. 4) Customer Experience Evaluation.

Accountability 45

Accountability Consulting Consulting Upselling 45

ClientSuccess

JUNE 11, 2019

Do you want to negotiate large contract renewals, be a trusted advisor, or be a customer support representative? The Customer Success Job Spectrum. Renewal & Upsell Specialist – Role requires having upsell and retention revenue quotas. May be required to deliver training sessions and workshops.

Upselling 40

Upselling Coaching Customer retention Metrics 40

SmartKarrot

OCTOBER 7, 2021

Develop and implement a framework to proactively identify risks and minimize customer churn. Influence customer future lifetime value through high product adoption, customer satisfaction, and overall customer health. Identify cross-sell and upsell opportunities in order to maximize revenue from existing customers.

Upselling 19

Upselling Customer advocacy Enterprise Coaching 19

Education Services Group

JULY 5, 2022

There continues to be a battle in some organizations over who should own renewals or Customer Success. The concern I’ve often heard is whether or not someone can be a trusted advisor and expected to upsell the customer at the same time. Well, a CS driven and incentivized renewal process is shown to yield better results!

SaaS 52

SaaS Customer centricity Best practices Upselling 52

SmartKarrot

JULY 30, 2021

Conduct regular check-ins and QBRs in order to maintain high levels of engagement and customer satisfaction, increasing customer retention. Work with Sales to manage the renewal process and identify upsell and cross-sell opportunities. Onboarding may include in-person product trainings when and if needed.

Engineering 10

Engineering Best practices Customer retention Government 10

SmartKarrot

MAY 28, 2021

Customer success strategies are now made compulsory for improving the customer relationships. For a service company, the focus is on being open and true with customers, renewals, upsells, keeping communication safe, and looking out for churn. The focus is on keeping customers happy with the new language and properties.

SaaS 10

SaaS Education Customer retention Upselling 10