Balto

AUGUST 3, 2022

The most represented industries in our survey were Financial Services (13.3%), Technology (11.1%), and Manufacturing (10.5%). The least represented industries were Home Improvement and BPOs with less than 1% of respondents each, as well as Collections, Utilities, and Logistics with 1.1% of respondents each. Tenure & Position.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

ChurnZero

MARCH 22, 2019

We also had You Mon Tsang, CEO and Founder of ChurnZero share tried and true ways to improve customer retention. But then over time with Customer Marketing and Customer Success, people love to use Slack and then all of a sudden, it’s expanding. So, the initial sale is very small, and all the sale is upsell.

Customer retention 61

Customer retention Upselling SaaS Customer centricity 61

SmartKarrot

JUNE 1, 2021

Responsible for managing the portfolio of existing and future customers across the region. Educate customers on Veeva products to optimize best practices and consumption of Veeva solutions (e.g., Act as the internal advocate for customer success and business requirement fulfilment. change management and validation).

Best practices 10

Best practices Finance Benchmark Upselling 10

SmartKarrot

DECEMBER 16, 2020

Develop listening points in customer journey map e.g., usage, satisfaction, and development opportunities, with standardized interventions for each point in the journey. Partner with senior sales leadership to identify opportunities for customer and business development, including process improvement.

Journey mapping 10

Journey mapping Finance Upselling Coaching 10

SmartKarrot

JULY 7, 2023

This is basically analyzing the opportunities of cross-selling and upselling to boost revenue growth. It is important to understand that account white space analysis is not limited to any particular industry or a business of a particular size. This is a great way to maximize the value a business can derive from its customer.

Accountability 10

Accountability Upselling B2B B2C 10

SmartKarrot

SEPTEMBER 23, 2022

Increase the likelihood of upsells? For instance, you should probably monitor customer engagement levels in specific product features to increase upsell opportunities to determine which ones they value the most. Determining which of your monitored metrics is the best sign of success and customer retention is crucial.

Metrics 10

Metrics Finance Upselling Accountability 10

SmartKarrot

SEPTEMBER 23, 2022

Increase the likelihood of upsells? For instance, you should probably monitor customer engagement levels in specific product features to increase upsell opportunities to determine which ones they value the most. Determining which of your monitored metrics is the best sign of success and customer retention is crucial.

Metrics 10

Metrics Finance Upselling Accountability 10

SmartKarrot

DECEMBER 2, 2022

It is money earned after the original purchase and obtained through upselling, cross-selling , and renewals to your current clientele. Upselling is a sales strategy used to convince clients to buy a more costly, upgraded, or premium variant of the selected product/ service or other add-ons to close a larger deal. Cross-sell.

Upselling 21

Upselling Management SaaS Benchmark 21

SmartKarrot

MAY 6, 2020

Because of the companies realizing these losses, they started investing their time and money on building the customer retention strategies. This function was upgraded with new tools and methodologies whose sole job was to proactively approach customer retention.

SaaS 10

SaaS Customer retention Finance Sales 10

Lumoa

FEBRUARY 9, 2023

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often about how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

ChurnZero

APRIL 27, 2021

Early-Stage Funding & Customer Success. million round of financing led by Grotech Ventures in 2017. A: Very few of our early-stage investments have a Customer Success team at the time we invest. Sometimes this happens at a certain revenue threshold or a certain number of customers. ChurnZero raised a $2.5

SaaS 98

SaaS Metrics Sales Marketing 98

Amity

FEBRUARY 21, 2018

In short, Customer Success as a business unit is responsible for managing the customer after the initial sale. This is the never-ending mission of CSMs, managing accounts from onboarding, through adoption, to renewal or upselling/cross-selling, and repeat. What Does The Career Actually Look Like?

Upselling 77

Upselling Sales Finance Analytics 77

CustomerSuccessBox

MARCH 14, 2022

Post-Sales refers to a collection of processes that you need to perform after a customer purchases your service. Having a tool in place will actually enable a collaborative work environment, combing sales, marketing, finance, product teams, etc. Having a tool that is custom-built for Customer success.

CRM 52

CRM SaaS Sales Journey mapping 52

SmartKarrot

JULY 21, 2020

The companies that prioritize the customer experience can generate up to 60% higher profits than those of their competitions. Even something as small as a 5% increment in customer retention can result in a 75% increase in revenue and profits. Now let us see what a customer success role looks like.

Management 11

Management SaaS Finance Upselling 11