Select VoiceCom Blog

AUGUST 1, 2023

Provide online courses, on-site workshops, and one-on-one coaching or mentoring options to empower them in their roles. Regularly recognise achievements and contributions through feedback and rewards, creating a positive and rewarding work environment that boosts morale and job satisfaction.

Customer Service 52

Customer Service Brand ambassadors Journey mapping Metrics 52

ChurnZero

JANUARY 4, 2024

Companies that don’t do this might keep those employees without other options, but will see lack of engagement and poor morale.” ” Meanwhile, Swati Garg , founder and CEO of Melo Associates , has an upbeat outlook on customer success hiring in 2024.

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

ijgolding

JUNE 9, 2015

You must absolutely believe that enabling an organisation to be more customer centric is the ‘right thing to do’ – right for the customer; right for the employee; and right for the shareholder. Not only that, the Customer Experience is not the responsibility of a CXP – it is the responsibility of the WHOLE ORGANISATION.

Customer Experience 119

Customer Experience Customer centricity Metrics Journey mapping 119

NobelBiz

JUNE 19, 2023

Key Best Practices in Call Center Monitoring Here, we delve into the must-have protocols and best practices for call center monitoring: Regular Training & Coaching: Frequent coaching sessions and workshops ensure your agents stay updated with product knowledge and customer service skills.

Call Center 52

Call Center Coaching Contact Center Metrics 52

NobelBiz

JUNE 5, 2023

Learn how to implement a solid call center gamification strategy today by watching our dedicated workshop. However, it can take a toll on the morale of the call center staff. The morale and mental health of the team is probably one of the most underrated aspects of running a call center.

Call Center 52

Call Center Scripts CRM Contact Center 52

SmartKarrot

SEPTEMBER 21, 2023

Part 7: Beyond the Playbook – Nurturing a Customer-Centric Culture Playbooks are essential, but they are only as good as the team that wields them. The most effective expansion strategies arise from a culture that puts customers at the heart of everything.

Scripts 10

Scripts CRM Accountability Feedback 10

Netomi

JANUARY 5, 2022

LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner. Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. Barry Dalton. Bob Thompson.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CX Global Media

OCTOBER 15, 2018

To be intentional and proactive in their response, executives are investing in the transformation of their training courses in leadership for supervisors because the frontline is where the customer-centric battle will be won. Being a good agent does not translate to being a good supervisor. Experiential Learning.

Contact Center 269

Contact Center Morale Call Center Metrics 269

ClearAction

DECEMBER 31, 2017

By reducing time to resolve issues by 89% for more than 130,000 customers, this company was establishing “customer experience annuities”: redirecting precious resources (budget, time, morale, goodwill) from what otherwise was a never-ending hamster wheel of costs to higher-value investments. Encourage them to explore options.

Customer Experience 54

Customer Experience Morale Accountability Surveys 54

ClearAction

NOVEMBER 21, 2015

Lesson for the Future: In the future, companies that manage customer experience in accordance with reality will be the winners, not only in standing out from the crowd, and the corresponding revenue growth, but also in profitability. Because being out of touch with reality means wasted opportunities, time, confidence, morale, and costs.

Customer Experience 67

Customer Experience Morale Journey mapping Gamification 67