ProProfs Blog

DECEMBER 23, 2019

You might have a hard time believing, but the most effective solution is building a customer centric organization. . But what is customer centricity ? Maybe a couple of customer surveys. For decades, companies of all sizes across the globe have been working on their customer centric business strategy.

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Customer centricity Journey mapping Surveys Feedback 144

NobelBiz

JUNE 5, 2023

Crafting a Compelling Script A well-crafted script can be a powerful tool for outbound lead generation. However, creating a script that is persuasive yet not pushy can be a daunting task. In this respect, OMNI+ Awaken Scripting revolutionizes the process of script creation and implementation, offering a simplified approach.

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Call Center Scripts CRM Contact Center 52

NobelBiz

JUNE 19, 2023

Key Best Practices in Call Center Monitoring Here, we delve into the must-have protocols and best practices for call center monitoring: Regular Training & Coaching: Frequent coaching sessions and workshops ensure your agents stay updated with product knowledge and customer service skills.

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Call Center Coaching Contact Center Metrics 52

SmartKarrot

SEPTEMBER 21, 2023

Scripts and Scenarios: Equip your team with conversational scripts that can guide them, especially during tricky customer interactions. Part 7: Beyond the Playbook – Nurturing a Customer-Centric Culture Playbooks are essential, but they are only as good as the team that wields them.

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Scripts CRM Accountability Feedback 10