Beyond Philosophy
MARCH 5, 2015
There have been many great stories in the past couple of months about airlines doing what was right by their Customers. We can all learn a little about Customer centricity when we look at these examples from three major carriers in the US. Southwest Attacks Its Late Problem Head-on with Its Customers.
Beyond Philosophy
NOVEMBER 3, 2014
Both of these challenges present obstacles to reliable delivery windows, not to mention food storage for transportation, i.e., the ice cream melts by the time it gets to the consumer’s house. As we have said in other posts, changing customer’s behavior can be difficult (Link once published). However, the hold up could be the consumer.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CustomerSuccessBox
MARCH 2, 2022
Overview of the Customer Success Software market: The businesses in this sector are growing due to the personalized solutions they bring for serving the customers. Where customer retention and customer satisfaction are the crucial factors they work upon.
CSM Magazine
MAY 19, 2023
It focuses on creating a seamless and delightful experience for customers throughout their journey, including pre-sales, actual purchase, and post-sales support. This approach is crucial as it directly impacts customer retention, brand loyalty, and revenue generation. This involves prioritizing customer needs and preferences.
SharpenCX
FEBRUARY 12, 2020
Customer experience futurist Blake Morgan ranked Lyft among her top 100 customer-centric companies on Forbes. Lyft built their company around a single mission: to “improve people’s lives with the world’s best transportation.” Turns out, this keen investment in customer retention paid off for Lyft.
Clarabridge
OCTOBER 23, 2015
Moreover, in a highly competitive environment, customer loyalty and customer retention is a key to provide customer care. As it costs 5 times the amount of money to acquire a new customer to retain an old one , customer loyalty is one of the top priorities for telecom brands. Transportation & Logistics.
SharpenCX
FEBRUARY 12, 2020
Customer experience futurist Blake Morgan ranked Lyft among her top 100 customer-centric companies on Forbes. Lyft built their company around a single mission: to “improve people’s lives with the world’s best transportation.” Turns out, this keen investment in customer retention paid off for Lyft.
Expert insights. Personalized for you.
330 
Let's personalize your content