Customer centricity Customer retention Morale Transportation 
Netomi
JANUARY 5, 2022
LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner. Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. 20 Ways to Empathize With Stressed Out Customers.
CX Journey
OCTOBER 3, 2017
Rowling As you begin your journey, it's going to be important to tell a story about the company, its employees, and its customers: past, present, and future. One piece missing from this image is the addition of "And the moral of the story is." there was a company that was losing employees, customers and, ultimately, money.
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