Customer Experience Examples from Lyft: 7 Ways The Company Soared to the Top of Charts and Gained a Loyal Following [Monthly Brand Crush Post]
SharpenCX
FEBRUARY 12, 2020
Customer experience futurist Blake Morgan ranked Lyft among her top 100 customer-centric companies on Forbes. Lyft built their company around a single mission: to “improve people’s lives with the world’s best transportation.” Turns out, this keen investment in customer retention paid off for Lyft.
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