Toister Performance Solutions

JUNE 24, 2021

Let's forget polls run by food magazines that are more about state pride than real quality. Consumers craving a fast food burger in these markets could easily choose between the two chains. Food taste and quality are important factors, but those aren’t the only things that customers care about.

Wait times 103

Wait times Customer Care Metrics Marketing 103

JivoChat

MARCH 25, 2021

Are you interested in the state of digital marketing in 2021? Customer buyer behaviors and communication expectations are changing. Today, consumers expect real-time communication, on the channel of their preference. Live chat is one of these channels — 41% of customers expect live chat on your website. Vtldesign ).

Wait times 52

Wait times Sales Scripts B2B 52

JivoChat

MARCH 25, 2021

Are you interested in the state of digital marketing in 2021? Customer buyer behaviors and communication expectations are changing. Today, consumers expect real-time communication, on the channel of their preference. Live chat is one of these channels — 41% of customers expect live chat on your website. Vtldesign ).

Wait times 52

Wait times Sales Scripts B2B 52

CSM Magazine

SEPTEMBER 8, 2023

All of which leads to a drop in waiting time and misunderstandings, which always increases average handling time (AHT). Additionally, contact centres will probably see a reduction in the rate of early hang-ups, opening the door for agents to have higher value conversations with customers.

Average Handle Time 59

Average Handle Time Outbound sales Morale Wait times 59

CSM Magazine

JULY 2, 2021

There are many reasons why you might want to outsource to the call center market. In 2021, the Telemarketing & Call Centers sector in the USA would have a market share of around 24.2 Reach More Customers. Customers call frustrated and annoyed after facing long wait times and transfers from one person to another.

Answering services 52

Answering services outsourcing Call Center Business Process Outsourcing 52

LiveChat

NOVEMBER 16, 2018

From becoming “friends” with customers via social media to getting inside their pockets via smartphone apps to offering customer support 24 x 7 x 365, businesses have pulled no stops at pleasing the customer in the race for market domination. On the other hand, poor customer service can cost companies dear.

Customer Support 45

Customer Support Customer Care Entertainment Education 45

CSM Magazine

NOVEMBER 12, 2015

The connection between customer service and marketing is undeniable. So if you deliver good customer service, let people know as part of your marketing efforts. You can expect an effortless marketing boost as well, as happy customers talk to their friends about their experience.

Customer Service 45

Customer Service Advertising Wait times Marketing 45