Customer Care Customer Service Surveys White Paper 
Fonolo
JANUARY 31, 2018
It’s going to be a big year in the world of contact center and in customer service technology. Will this be the year that messaging platforms from Facebook, Apple and others reach critical mass as a channel for customer service? This is the latest in their “Inner Circle” series which is based on industry surveys.
ShepHyken
JULY 15, 2016
This includes trying out new approaches that could improve the customer experience. Tom Hoffman is Executive Business Editor at 1to1 Media where he’s responsible for overseeing the organization’s custom content operations. Read Shep’s latest Forbes Article: What’s Hot In Customer Service — And What’s Not.
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Fonolo
APRIL 24, 2018
For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals. See also Survey Data Shows Call-Back Popularity Growing. Our favorite chart: Customer Service Index Report. 58% of respondents say that bad customer service is a deal breaker.
VocalCom
JULY 2, 2020
On the other hand, technology does more than answering the basic needs of customers. In a study by Harvard , 72% of respondents said frontline customer service teams experienced a higher productivity when directly empowered with data-driven analysis and decision-making. Dealing with Greater Complexity.
Fonolo
APRIL 24, 2018
For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals. See also Survey Data Shows Call-Back Popularity Growing. Our favorite chart: Customer Service Index Report. 58% of respondents say that bad customer is a deal breaker.
Fonolo
NOVEMBER 29, 2017
If you don’t ensure consistency across multiple customer service channels, then the overall experience will be negative, which potentially negates your investment in multi-channel. According to the State of Customer Service , the main objective for customer experience leaders will be to deliver an ‘effortless’ multi-channel experience.
LiveChat
NOVEMBER 16, 2018
Research from American Express shows that 70% of customers are willing to pay a premium to do business with a company that offers great customer service. On the other hand, poor customer service can cost companies dear. So we agree that extraordinary customer service is expected, and not exceptional anymore.
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