Comm100

FEBRUARY 6, 2018

Business Seeks Industry-Leading CRM. Business on a Budget Seeks Uncomplicated CRM. Business Seeks Industry-Specific CRM. Company with Reliable CRM Seeks Hassle-Free Live Chat Software. Business Seeks Social Media Software with Integrated Social CRM. Business Seeks Industry-Leading CRM. SalesForce.

CRM 42

CRM Enterprise SaaS Marketing 42

SmartKarrot

AUGUST 3, 2020

Role: Customer Success Manager Location: Seattle, WA, US Organization: Textio In this role, you’ll work closely with the customer success engineering team to measure progress and track and improve customer’s usage. You will apply a consultative approach to identify upsell opportunities and create a fan base amongst clients.

Finance 10

Finance CRM Upselling Accountability 10

Totango

AUGUST 11, 2022

Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. Examples include: Search engine queries and ads. Upsell purchases.

SaaS 106

SaaS Journey mapping B2B Feedback 106

SmartKarrot

OCTOBER 13, 2020

We have already known that being customer-centric is paramount for the growth of any SaaS company. There are many big-data services that you can purchase like BigML or Google Cloud ML Engine. Gone are the days when you can rely solely on MS-excel or a CRM tool to gather useful information from the raw data.

Customer centricity 10

Customer centricity SaaS Analytics Customer retention 10

CustomerSuccessBox

AUGUST 22, 2019

Expansion revenue consists of upgrades, upsells and cross sells. Total MRR Expansion Revenue= Revenue from ( Upgrades + Upsells + Cross sells). Even in SaaS, if you are unable to control your churn rate, you are doomed. Pricing is a major way to engineer negative churn. Upsells + Upgrades.

Upselling 56

Upselling SaaS Engineering Metrics 56

CustomerSuccessBox

MAY 16, 2022

Since you choose to read this blog, I suppose you already know the gravity of Customer Success in a B2B SaaS business. Now, imagine having a great SaaS product where you are already providing the top-notch customer support, and somehow when the day of renewal comes your customer refuses to renew your subscription.

Management 52

Management Upselling SaaS Accountability 52

CustomerSuccessBox

MAY 28, 2021

A Saas business which has already evolved itself to bring in a Customer Success Software integrating it with Subscription Management, Support, CRM and product usage data knows exactly- “What is the secret to Saas growth”. Now that involves two main essential activities- Retaining Customers and Upsell to consumers.

Technology 52

Technology SaaS Upselling Customer retention 52

Help Scout

JULY 20, 2021

They went from being a company known for its excellent engineering and top-of-the-line products to being more flexible and considering more user experience aspects, like paying attention to which industry the buyer worked in, what they’d commonly be doing with the device, and even the budget they worked with.

Sales 145

Sales Feedback Metrics Surveys 145

SmartKarrot

JANUARY 22, 2021

The Customer Success Funnel SaaS and Mobile Apps Cloud and its Phenomenal Impacts. Consecutively, many other roles emerged post this, namely, Executive Sponsor, Support Representative, and an Engineering Manager as well. Did you know that only 25% of the SaaS trial users convert to subscribers? SaaS and Mobile Apps.

SaaS 10

SaaS Customer centricity CRM Analytics 10