contact-centres-moved-to-the-cloud-what-they-expect-next 
CSM Magazine
MARCH 30, 2021
Nearly three-quarters of contact centres that moved to the cloud did so during the pandemic. Here’s what they’re expecting next. . Calabrio , the customer experience intelligence company, uncovered new data regarding contact centres that shifted operations to the cloud during the pandemic.
CSM Magazine
DECEMBER 2, 2020
In contact centres, more employees than ever before now work remotely while customer expectations have risen to their highest levels since Internet connectivity and the smartphone revolution first transformed everything. guaranteed uptime and total security means there really is no better time to transition to the cloud.
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Callminer
AUGUST 6, 2019
There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. With many potential combinations, picking the right call center tool software is no easy feat.
CSM Magazine
APRIL 20, 2022
In our last blog , we asked the question ‘what does wellbeing really mean?’ In our last blog , we asked the question ‘what does wellbeing really mean?’ and came to the conclusion that the major barrier to wellbeing – stress – affects everyone in the contact centre and beyond. 3 ways to de-stress the workforce.
Connect
MARCH 29, 2022
New and evolving technology has been enabling UK contact centres to rapidly transform the ways they interact with customers. Compound this with evidence that customers are willing to adapt and try new channels in unprecedented ways, and it might seem that human-led contact centre support is becoming redundant.
Fonolo
APRIL 24, 2018
It’s been an exciting year so far in the world of contact centers. You should also check out, 4 Contact Center Reports to Start Off Your Year.). (You You should also check out, 4 Contact Center Reports to Start Off Your Year.). Contact Center Priorities for 2018. Who wrote it: Contact Center Week / IQPC.
Connect
MAY 25, 2023
In the modern digital era, companies face the dual imperative of keeping up with rapidly evolving demands and expectations around both customer and employee experiences. And when a company knows what is most important to customers, they can focus knowledge-creation efforts where they’ll have the most impact. Experience orchestration.
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