Is Your Chatbot Really Just an IVR: Webinar Highlights
Fonolo
NOVEMBER 16, 2023
This is good news because we know for certain that customers want self-service options. Zendesk reports that 67% will choose self-service over a live agent for simple problems. And call centers are quickly getting onboard, with as many as 75% of contact centers currently using chat solutions to boost productivity.
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