Contact Center Pipeline
OCTOBER 8, 2020
Contact Center Pipeline’s AUTHOR WALL OF FAME Dick Bucci is Principal of Pelorus Associates, a market research and marketing communications company that assists developers of contact center solutions by providing in-depth market research and by authoring white papers, e-books and blog posts.
Cisco - Contact Center
NOVEMBER 24, 2020
Each section has been carefully authored by Cisco leaders who are subject matter experts, to help guide those looking to understand what the key subjects are for consideration as the contact center has joined digital channels as the primary place of commerce and service in 2020 and beyond. Cisco Cloud Contact Center Solutions webpage.
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Cisco - Contact Center
FEBRUARY 1, 2021
All New Webex Contact Center. Customer and agent experiences are directly tied to the power of the technology the contact centers are built on. Omar earned an MS in Computer Science from Stanford University and a BS from Massachusetts Institute of Technology. Webex Contact Center [Solution webpage].
VocalCom
JUNE 16, 2020
This is because both employee and customer loyalty remains a hot topic, with the use of intuitive and effective technology seen as a way to enhance satisfaction for both. Want to know more about the evolution of contact centers ? Download our white paper Contact Centers of the Future: Creating the experience of tomorrow.
Cisco - Contact Center
FEBRUARY 21, 2020
And then, of course, it takes the right people, processes, and technology. Why CX pursuits lean on more use of technology, but the human is still supreme. To learn more about how to create a customer-centric organization read our white paper . To learn more about Cisco Contact Center solutions, visit our website. .
VocalCom
JUNE 18, 2020
Gartner’s 2019 Magic Quadrant report anticipated that, by 2022, contact center as a service (CCaaS) would become the preferred adoption model for about half of contact centers, up from about 10% in 2019. Want to know more about the evolution of contact centers ? Supporting the ‘Work from Home’ Agent (WFHA).
VocalCom
JUNE 22, 2020
For a successful and quick transition to a remote work setting, technology is, as always, the answer. Cloud technology is critical to provide access to the same tools and data in real time from multiple contact centers, including at home agents, while answering the challenges of quick deployment, security and scalability.
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