contact center solutions CRM Technology White Paper 
VocalCom
JUNE 18, 2020
Gartner’s 2019 Magic Quadrant report anticipated that, by 2022, contact center as a service (CCaaS) would become the preferred adoption model for about half of contact centers, up from about 10% in 2019. Want to know more about the evolution of contact centers ? Supporting the ‘Work from Home’ Agent (WFHA).
NobelBiz
FEBRUARY 13, 2024
The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.
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VocalCom
JUNE 22, 2020
For a successful and quick transition to a remote work setting, technology is, as always, the answer. Cloud technology is critical to provide access to the same tools and data in real time from multiple contact centers, including at home agents, while answering the challenges of quick deployment, security and scalability.
VocalCom
JUNE 29, 2020
Brands therefore need to urgently revisit their contact center technology and deploy full omnichannel solutions to close the gap on customer experience. so that contact centers can deliver a real omnichannel customer experience. Want to know more about the evolution of contact centers ?
VocalCom
JUNE 16, 2020
This is because both employee and customer loyalty remains a hot topic, with the use of intuitive and effective technology seen as a way to enhance satisfaction for both. Want to know more about the evolution of contact centers ? Download our white paper Contact Centers of the Future: Creating the experience of tomorrow.
NICE inContact
AUGUST 20, 2019
That’s because all technology has a “shelf-life”. This is also true for call center systems. Why does technology have an expiration date? As we know, technology moves fast and what was once considered “state of the art” will inevitably become functionally obsolete. For many IT systems this is about seven years.
NICE inContact
AUGUST 20, 2019
That’s because all technology has a “shelf-life”. This is also true for call center systems. Why does technology have an expiration date? As we know, technology moves fast and what was once considered “state of the art” will inevitably become functionally obsolete. For many IT systems this is about seven years.
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