Enghouse Interactive

JUNE 17, 2020

Transform the Contact Center with Microsoft Teams (blog series). Register for our Webinar with Robin Gareiss, President and Founder of Nemertes Research . Blog #1 Enhancing the Customer Experience. Help Customers Help Themselves with Self-Service. Consistent Messaging. ChatBots (a.k.a.

Interactive Voice Response 52

Interactive Voice Response Self service Abandon rate Contact Center 52

NobelBiz

NOVEMBER 13, 2023

According to Forbes : 97% of consumers and 98% of contact center managers say customer service interactions impact whether consumers stay loyal to a brand. 61% of consumers will pay at least 5% more if they know they’ll get a good customer experience.

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

Cisco - Contact Center

FEBRUARY 18, 2020

Webex Experience Management (formerly CloudCherry), our new customer experience management solution, is integrated into the Cisco agent desktop providing agents and supervisors with customer sentiment, journey insights, and feedback metrics in real-time. Innovative AI-Powered Self-Service. Learn More.

Contact Center 128

Contact Center Enterprise Self service contact center solutions 128

Enghouse Interactive

OCTOBER 21, 2020

Access the On-Demand Webinar Playback of “How AI-Enabled Super-Agents Improve CX” with Kate Leggett , Vice President and Principal Analyst Service Application Development and Delivery, Forrester Research, with Steve Nattress , Director, R&D and Jacki Tessmer , Vice President – Product Marketing, Enghouse Interactive.

Self service 76

Self service Contact Center Benchmark Chatbots 76

Cisco - Contact Center

FEBRUARY 19, 2021

He called their customer service department, was connected directly to an agent who knew exactly who he was and that he had just purchased his car. From Customer Service to Customer Experience. They want options for self-service or to connect with a person who is empowered with the right tools to meet their needs.

Customer Experience 128

Customer Experience Contact Center APIs contact center solutions 128

Enghouse Interactive

SEPTEMBER 3, 2021

Contact Center Solutions. Delivered from the cloud “as a Service”…enabling you to use these capabilities together across your organization as required, with the maximum amount of operational flexibility and security possible. Single-Sourced. Always Available. Unified Communications. Because your organization needs to.

contact center solutions 66

contact center solutions Contact Center Call flow Enterprise 66

Enghouse Interactive

SEPTEMBER 20, 2021

Here’s a recap of our recent webinar ‘ UCaaS and CCaaS: How Convergence Drives and Disrupts Communications ‘. Contact Center Solutions. ISO27001 Certification guarantees that our cloud-based customer data privacy is assured. Easily Resolve Issues Created by Using Disparate UC and CC Applications. Single-Sourced.

contact center solutions 67

contact center solutions Contact Center Call flow Quality management 67

Cisco - Contact Center

JANUARY 27, 2020

Delivering superior customer experiences is more important now than it has ever been for companies of all sizes. In a study by Bain & Company, a 10x disparity was found between how brands perceive their customer service and how customers perceive that same service. Our latest and greatest release 12.5

Contact Center 89

Contact Center contact center solutions Enterprise Cloud contact 89

Serenova

JUNE 24, 2020

Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. A good omnichannel customer experience is seamless. When executed correctly, it builds long-term customer loyalty as issues are resolved quickly and completely.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Enghouse Interactive

JULY 7, 2020

Transform the Contact Center with Microsoft Teams (blog series). Register for our Webinar with Robin Gareiss, President and Founder of Nemertes Research. In our first blog, we explored how Microsoft Teams, when integrated into a Contact Center, helps provide a better experience for the end-customer.

Self service 52

Self service Contact Center CRM Quality management 52

Serenova

JUNE 24, 2020

Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. A good omnichannel customer experience is seamless. When executed correctly, it builds long-term customer loyalty as issues are resolved quickly and completely.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Enghouse Interactive

SEPTEMBER 29, 2020

So, how best to improve the customer experience, and then, the business outcomes? Start by using Automated Conversations – as discussed in our recent self-service blog series , an organization has many options to improve the overall experience. AI Makes It Possible (Blog Series). Source: PWC/Bains and Co.

Interactive Voice Response 80

Interactive Voice Response Chatbots Self service Enterprise 80

Noble Systems

SEPTEMBER 8, 2020

Other essential software technologies to consider for your cloud-based contact center include WFM for schedule optimization; analytics to uncover trends and assist agents during a transaction; and advanced IVR to create new flows or self-service programs to enrich the customer’s experience.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

Serenova

AUGUST 5, 2019

In the webinar , How to Design Your Contact Center to Be Customer-Centric , our guest speaker, Forrester Research VP and Principal Analyst Art Schoeller, offers tips, trends and perspective on how you can move toward a more customer-centric contact center. And most people start with self-service.

Customer centricity 40

Customer centricity Contact Center Interactive Voice Response Customer Experience 40

Enghouse Interactive

FEBRUARY 9, 2021

Contact centers, using AI and UCaaS, drive better customer service perceptions, agent performance and improve overall outcomes . In our last blog , we explored how successful companies outperform customer expectations by leveraging video – a communications channel that customers have come to prefer.

Self service 66

Self service Contact Center Chatbots Average Handle Time 66

NICE inContact

AUGUST 1, 2019

The Blueprint for Growth offers contact centers practical advice and proven techniques for growing revenue by turning customers into advocates.

Contact Center 60

Contact Center contact center solutions Cloud contact Self service 60

Playvox

FEBRUARY 27, 2024

Or building self-service tools based on AI-driven insights to answer customers’ questions without involving an agent? The way workforce engagement management solutions generate results is by enabling incremental improvements in employee performance while also promoting longevity and professional growth in an organization.

Contact Center 73

Contact Center Coaching Real estate Employee engagement 73

NICE inContact

AUGUST 1, 2019

The Blueprint for Growth offers contact centers practical advice and proven techniques for growing revenue by turning customers into advocates.

Contact Center 48

Contact Center contact center solutions Cloud contact Self service 48

Playvox

JANUARY 13, 2022

The right solutions can help organizations successfully adapt to new and existing contact center trends. Cloud-based contact center solutions can reach every employee no matter where they are, which supports a hybrid work model. Related Article : 7 Customer Service Channels We Will Use in the Future.

Contact Center 79

Contact Center CRM Entertainment Virtual Agent 79

Enghouse Interactive

OCTOBER 13, 2020

Understanding Why Transforms the Customer Experience. Help make sure your organization delivers the customer experience that exceeds their expectations. Doing so, will transform your contact center from a cost-center into a revenue generator. AI Makes It Possible (Blog Series).

Scripts 95

Scripts Interactive Voice Response Analytics Contact Center 95

Enghouse Interactive

JULY 27, 2020

Transform the Contact Center with Microsoft Teams (blog Series). Register for our webinar with Dane Smith, Enghouse Education and Training Manager, and Jacki Tessmer, VP Product Marketing. UCaaS, such as Microsoft teams will help speed transition into the future – the future of the contact center.

Contact Center 52

Contact Center Education First call resolution Cloud contact 52

Serenova

JUNE 24, 2020

Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. A good omnichannel customer experience is seamless. When executed correctly, it builds long-term customer loyalty as issues are resolved quickly and completely.

Call Center 40

Call Center Multichannel Contact Center contact center solutions 40

NobelBiz

NOVEMBER 6, 2023

In today’s fast-paced digital environment, intelligent automation has become a powerful force, propelling change within call centers across the globe. Contact centers serve as the lifeblood of customer service for countless businesses, and the integration of intelligent automation holds the key to unlocking their full potential.

Call Center 105

Call Center Interactive Voice Response Customer Service Contact Center 105

Enghouse Interactive

OCTOBER 19, 2020

Register for TOMORROW’s webinar ( October 21 st at 11:00 EDT) “How AI-Enabled Super-Agents Improve CX” with Kate Legget , Vice President and Principal Analyst Service Application Development and Delivery, Forrester Research, with Steve Nattress , Director, R&D and Jacki Tessmer , Vice President – Product Marketing, Enghouse Interactive.

First call resolution 52

First call resolution Feedback Enterprise Contact Center 52

Enghouse Interactive

APRIL 13, 2021

A CCaaS solution would retain the same data structures and records – and uses any existing custom-developed CRM or CTI integrations… even enabling the seamless integration of advanced AI-enabled self-service tools, putting control into the customer’s hands…where they want it.

Contact Center 91

Contact Center Morale Technology Self service 91

Talkdesk

JANUARY 12, 2018

Let’s face it: today’s customers are savvier and more mobile than ever. They have probably already used your digital self-service solution to find answers to common questions, so if they are calling your contact center, it means they have relatively complex issues.

Contact Center 40

Contact Center CRM Interactive Voice Response Cloud contact 40

Talkdesk

JANUARY 12, 2018

Let’s face it: today’s customers are savvier and more mobile than ever. They have probably already used your digital self-service solution to find answers to common questions, so if they are calling your contact center, it means they have relatively complex issues.

Contact Center 40

Contact Center CRM Interactive Voice Response Cloud contact 40

Enghouse Interactive

JULY 7, 2021

Increases revenues by improving the customer experience and driving better results. Register for our upcoming SmartQuality Launch webinar to learn how. Continuous improvement by better coaching agents.

Scripts 52

Scripts Coaching Contact Center Call Center 52

JustCall

MARCH 10, 2023

IVR for customer self-service A complete business phone system for expediting customer service Conversation intelligence backed by AI Call recording, forwarding, predictive dialing Call whispering, call queues International phone numbers Bulk campaigns and actions 2. CCaaS, UCaaS or VoIP?

voip 40

voip APIs contact center solutions Contact Center 40

Enghouse Interactive

JANUARY 27, 2021

By leveraging advanced technologies, organizations can successfully meet the ever-changing needs of customers while preparing for the future… simultaneously improving their customer’s experience with industry-leading efficiency. Find out much more by registering for our upcoming webinar: .

Contact Center 92

Contact Center Technology Customer centricity Analytics 92

Enghouse Interactive

JULY 19, 2019

Webinar Recorded: Thursday, July 11 th 2019. We hope that you enjoyed our Expert Webinar and benefited from the information John Cray (Enghouse Interactive) and Art Schoeller (Forrester Research) shared with you. Assets you can download: webinar recording and presentation. but do greatly simplify systems management.

Cloud contact 40

Cloud contact Contact Center Service level Best practices 40

JustCall

APRIL 5, 2023

Nextiva has a web app and a mobile app for remote servicing and integrates with business solutions like ServiceNow, Salesforce, and Zendesk. Top Features of Nextiva Intelligent virtual agents (IVA) – Self-services IVR that is capable of handling huge call volumes and routing calls to the right agents.

voip 52

voip Enterprise Interactive Voice Response CRM 52

Enghouse Interactive

JANUARY 13, 2021

Customer First” drives success. Customer service has become the top business priority. Anything that dramatically or fundamentally changes how agents and staff do things, has been proven to lead to failure, more often than not *. Everything else will fall into place thereafter. The proof is in the numbers.

Contact Center 60

Contact Center Scripts Cloud contact Technology 60

Playvox

MARCH 5, 2024

This definitely applies to customer needs and preferences, and contact centers are constantly striving to stay one step ahead of evolving customer requirements. A desire for instant-access self-service options is shifting how customers want to engage. Ready to learn more?

Quality management 78

Quality management Management Contact Center Coaching 78

Playvox

MARCH 19, 2024

Contact center AI is a collection of tools or contact center software designed to enable smarter, data-driven, and more efficient customer interactions, with the ultimate goal of delivering better CX. This compares to 19% of baby boomers and 43% of Gen X customers who report they would do the same.

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74

Enghouse Interactive

SEPTEMBER 20, 2021

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contact center solutions 52

contact center solutions Self service Quality management Education 52

Enghouse Interactive

SEPTEMBER 3, 2021

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contact center solutions 42

contact center solutions Self service Quality management APIs 42