ShepHyken

JANUARY 3, 2020

This week we feature an article by Tom Paton who writes about how customer service teams are using gamification as a way to improve performance and retention. More and more customer service teams are using gamification as a means of improving their team performance and staff retention. What is gamification?

Gamification 194

Gamification Morale Contact center software B2B 194

VocalCom

OCTOBER 9, 2017

An extroverted sales agent, for example, might still need to work on developing a call greeting that is not too aggressive, whereas a more introverted agent may have the calm presence needed to make customers comfortable and need to work on conveying enthusiasm instead. Help them develop their interpersonal skills.

Sales 48

Sales Scripts Contact center software Gamification 48

VocalCom

OCTOBER 9, 2017

An extroverted sales agent, for example, might still need to work on developing a call greeting that is not too aggressive, whereas a more introverted agent may have the calm presence needed to make customers comfortable and need to work on conveying enthusiasm instead. Help them develop their interpersonal skills.

Sales 48

Sales Scripts Contact center software Gamification 48

Noble Systems

MARCH 19, 2021

While many large enterprises still use these on-premise systems, SMB call centers can now take advantage of today’s cloud call center software for small businesses. Cloud Contact Center for SMBs. Gamification is the latest player on the WEM field, and it’s quickly becoming an MVP in the employee engagement arena.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

VocalCom

AUGUST 14, 2017

For example, executives may relay brand goals to the rest of the organization, while managers implement those goals through in-depth training and mentoring of customer service agents. Using creative ways to train agents, such as gamification or fun offsite activities, helps them foster a team spirit and understand brand goals.

Customer Service 48

Customer Service Contact center software Gamification Customer centricity 48

NobelBiz

APRIL 18, 2022

Today’s best practice is to: establish an addressing policy that prevents over-solicitation of consumers assess their satisfaction not only “on the spot” (immediately upon contact), but also “cold” (a few hours or days later). For example, he was promised a replacement product or service within 24 hours.

Call Center 52

Call Center Interactive Voice Response Contact Center Gamification 52

Hodusoft

AUGUST 9, 2023

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. That’s the power of multi-tenant contact center software for BPOs! What is Multi-tenant Contact Center Software? Imagine an office building called the contact center.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

NobelBiz

FEBRUARY 22, 2023

Today’s call center systems include gamification features that boost staff morale and motivation. Leaderboards, badges, and actual presents like trophies are all examples of motivating your agents. Another approach to keep them competitive is to provide incentives.

Call Center 52

Call Center contact center solutions Contact Center Cloud contact 52

Aspect

OCTOBER 19, 2017

For example, a contact center that deals with a lot of complex customer issues may use an IVR, primarily, to help get callers to the right representative while a center with simple(r) tasks that can be easily automated may benefit from a fully automated journey with the use of a live agent only in “outside of the norm” cases.

Benchmark 85

Benchmark Interactive Voice Response Gamification Contact Center 85

NobelBiz

DECEMBER 14, 2021

Discover The Different Types of Training Simulations in our Serie First Contact Podcast Customizing your CCaaS software tools The flexibility to customize cloud-based call center software to your company’s specific ACW requirements is a significant advantage.

Contact Center 52

Contact Center call center software Call Center CRM 52

NobelBiz

OCTOBER 18, 2021

Today’s call center systems include gamification features that boost staff morale and motivation. Leaderboards, badges, and actual presents like trophies are all examples of motivating your agents. Another approach to keep them competitive is to provide incentives.

Call Center 52

Call Center contact center solutions Contact Center Cloud contact 52

NobelBiz

MAY 9, 2023

For example, Predictive dialers can reduce the time between calls to just 3 seconds, saving an average of 45 minutes per day PER AGENT. For example, preview or automatic preview dialers can show client information to the agent before the call is dialed. – Brad Butler, Contact Center Software Consultant @ NobelBiz 2.

Best practices 98

Best practices Call Center Gamification Contact center software 98

NobelBiz

FEBRUARY 21, 2022

This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition. Why do you need to upgrade to a top cloud-based contact center software? Why do you need a new contact center software? And here are the telltales.

Contact center software 52

Contact center software Contact Center contact center solutions Cloud contact 52

NobelBiz

FEBRUARY 22, 2023

Let’s have a look at the three most important characteristics of a good remote agent: Schedules must be followed : It may be calculated using the Contact Center software. You may also add gamification features to these dashboards to further engage and encourage employees in real time.

Contact Center 52

Contact Center Gamification contact center solutions Coaching 52

NobelBiz

FEBRUARY 22, 2023

Let’s have a look at the three most important characteristics of a good remote agent: Schedules must be followed : It may be calculated using the Contact Center software. You may also add gamification features to these dashboards to further engage and encourage employees in real time.

Contact Center 52

Contact Center Gamification contact center solutions Coaching 52

Aspect

JANUARY 21, 2019

Contact center software providers have responded to this revelation by introducing new features that cater to the needs of agents. But enhancements to agent software tools are only part of the picture. It’s not enough to focus on the needs of agents alone. You need to make life easier for your entire workforce.

contact center workforce 75

contact center workforce Morale Contact center software Contact Center 75

Balto

MAY 27, 2022

In the contact center, agents are 3.3x Despite this widely understood fact, contact center software rarely targets engagement at all. For example, a solution’s primary goal might be to improve customer satisfaction and compliance by enforcing script adherence. more likely to stay at their jobs.

Contact Center 52

Contact Center Scripts Contact center software Gamification 52

NobelBiz

MAY 22, 2022

Pro Tip: To have a good overview of what else to consider, consult this list with the top 10 risk factors for contact centers. Sync your call center software with your workforce The contact center software plays a central role in your workforce management process. Is it going to be 100% remote?

call center workforce 52

call center workforce Call Center Management Gamification 52

NobelBiz

FEBRUARY 22, 2023

This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition. Why do you need to upgrade to a top cloud-based contact center solution? Why do you need a new contact center software? And here are the telltales.

contact center solutions 52

contact center solutions Contact Center Cloud contact Contact center software 52

Balto

NOVEMBER 2, 2023

For example, using AI to automate mundane tasks can significantly free up your agents’ time, which can help your agents stay motivated and reduce agent burnout. Preparing Your Contact Center for Tomorrow Embracing AI is your gateway to preparing your contact center for the future.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Hodusoft

MAY 17, 2021

In a recent PwC survey , consulting major found that contact centers can cut costs by 15% to 30% with simple technological interventions and give agents extra time to focus on the most important customers. Inbound Vs outbound customer contact center: a glance. An inbound customer contact center is the receiver of calls.

call center software 52

call center software Call Center Interactive Voice Response Banking 52

NobelBiz

MARCH 23, 2022

It is calculated as follows: Percentage of ROI call centers = (Total Income – Total Expenses)/Total Cost of Investment] x 100 For example, for an investment of $10,000, if it yields 15,000 dollars, then the ROI is 50% ((15,000 – 10,000)/10,000 = 50) Easy right? Actually, no, it’s not that simple! What are the hidden cost?

contact center solutions 52

contact center solutions Contact Center voip call center software 52

JustCall

APRIL 24, 2023

Features The next thing you must consider is the list of features that the software provides. For example, if you require exhaustive international calling, the chosen software should have a provision for budgeted international minutes or free minutes.

voip 52

voip CRM Enterprise Call Center 52

JustCall

MARCH 23, 2023

10 Call Center Platforms To Choose From When Looking To Implement IVR JustCall Aircall CloudTalk Kixie PowerCall Twilio Talkdesk GoTo Connect Zendesk LiveAgent Five9 1. JustCall JustCall is a cloud-based contact center software and telephony solution. In this article, we look at the ten best IVR solutions.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52

Callminer

NOVEMBER 18, 2020

Hiring the right contact center agents is important, but ongoing agent training and performance management are crucial for customer satisfaction and the success of your business as a whole. If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance.

Contact Center 345

Contact Center Call Center Gamification Wait times 345