ChurnZero

MAY 3, 2022

A consulting firm that specializes in helping tech and services organizations optimize their CS effectiveness, CSM Practice offers an encyclopedic CS YouTube channel covering everything from the basics of CS to deep dives into KPIs. Customer Success Career (playlist) : Tips for getting hired, then hiring your own team.

Journey mapping 98

Journey mapping Customer centricity SaaS Education 98

Totango

MARCH 8, 2022

Providing a forum to share CS strategies, tips, and best practices. Offering career advancement tips for CS professionals. Offering tips on how to run customer success communities. As customer success management has grown in importance for building SaaS customer loyalty , the number of customer success communities has grown.

Best practices 115

Best practices SaaS B2B Marketing 115

Nicereply

MARCH 23, 2021

Customer Service Experts, Writers, Consultants, and Influencers. Blake Morgan – Influencer, Customer Experience Consultant and all around smart lady, Blake’s been sharing her knowledge as a Forbes contributor for years, host of The Modern Customer Podcast. Bill Bounds – Customer Support and Leadership Consultant.

Chief Customer Officer 141

Chief Customer Officer Customer Service Consulting Consulting 141

ChurnZero

JUNE 7, 2019

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. Jason is an Associate Partner at Customer Imperative , responsible for overseeing the strategic consulting business.

SaaS 73

SaaS B2B Consulting Consulting 73

Education Services Group

AUGUST 10, 2020

Software as a Service (SaaS) companies are big trendsetters in CS. Each segment should be consulted about their specific needs and goals to build the right motivators for them into your Partner Success program. The post Top 5 Tips for a Thriving Partner Success Program appeared first on ESG. Easier said than done, I know.

Metrics 52

Metrics SaaS Consulting Consulting 52

Amity

JUNE 27, 2018

Whether you’re new to Customer Success or always keen to learn more, this blog will give you tips, teach you about CS trends, and prepare you for the future of the Customer Success industry! These are not only great ways to share the wealth, but they also allow us to learn from one another and share tips with fellow CSMs.

Customer centricity 82

Customer centricity SaaS Education Best practices 82

ChurnZero

MARCH 3, 2022

As Customer Success professionals you might find yourself building out something completely new at your organization, or just trying to break the status quo on what’s been done in order to help drive growth and expansion for your SaaS organization. Download this eBook to learn how to crust your SaaS Customer Onboarding.

SaaS 52

SaaS Customer retention Surveys Consulting 52

CustomerSuccessBox

JUNE 1, 2021

Account managers, Product Managers but also Industry consultants and sales representatives who can actually be competent Customer Success Managers for your organization. Industry Consultants. appeared first on The Customer Success Blog for B2B SaaS from CustomerSuccessBox. The post Where to look for a Customer Success Manager?

Management 52

Management Consulting Consulting B2B 52

ChurnZero

MAY 3, 2022

2: CSM Practice A consulting firm that specializes in helping tech and services organizations optimize their CS effectiveness, CSM Practice offers an encyclopedic CS YouTube channel covering everything from the basics of CS to deep dives into KPIs. Customer Success Career (playlist) : Tips for getting hired, then hiring your own team.

Journey mapping 52

Journey mapping Customer centricity SaaS Education 52

Amity

DECEMBER 5, 2018

Winning by Design is a premier provider of strategy consulting and coaching programs for SaaS Sales and Customer Success organizations. They are the leaders in SaaS Sales consulting and training, and have recently added Customer Success to their area of expertise. Are there a lot of consultants based in Toronto?

SaaS 84

SaaS Consulting Consulting Coaching 84

ChurnZero

FEBRUARY 9, 2021

Instructor: Rick Adams , Author, Trainer, Consultant and Business Owner, Practical CSM. Instructor: Jeannie Walters , Speaker, Writer, and Consultant, Experience Investigators. . Pro Tip: Try LinkedIn Learning free for one month with unlimited access. Onboarding and Adoption Best Practices for Customer Success Management.

Journey mapping 98

Journey mapping Best practices Consulting Consulting 98

ChurnZero

JANUARY 25, 2024

With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry. Skillset 3: Customer-centric consulting While new technology fuels efficiency, the heart of CS remains in understanding and anticipating customer needs.

Education 52

Education Upselling Consulting Consulting 52

ChurnZero

MAY 19, 2020

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. In today’s world there are thousands of SaaS tools and all are dependent on recurring, subscription revenue.

Morale 98

Morale Consulting Consulting Big data 98

Satrix Solutions

AUGUST 25, 2020

It is dependent on building consultative partnerships with decision-makers with the goal of adding value to their business. Tips to help the Customer Success team become more comfortable with upselling conversations. How do you create a strong upselling strategy?

Upselling 78

Upselling SaaS Sales Consulting 78

Totango

AUGUST 18, 2022

A lot goes into crafting the ideal onboarding process for SaaS products. Finally, we’ll offer some tips on why optimizing your onboarding process matters and how you can leverage technology to integrate your checklist into an efficient onboarding process. Why Optimizing Your SaaS Onboarding Matters.

Journey mapping 92

Journey mapping SaaS Upselling Enterprise 92

SmartKarrot

MARCH 2, 2022

And this is even more difficult when it comes to companies that offer SaaS products. To grow and succeed in such a dense market, it is important for SaaS companies/product owners to come up with an effective growth marketing framework – with 100% effective growth marketing strategies. Like what you are reading?

SaaS 12

SaaS Marketing Upselling Engineering 12

Amity

JULY 13, 2016

The misconception with SaaS is that there is no longer a need for a team of this nature in today’s organization. However, there are a number of resources on SaaS, growth, retention, and Customer Success with valuable insights that you should be tapping into as well. But this couldn’t be farther from the truth.

SaaS 81

SaaS Best practices industry standards Consulting 81

ChurnZero

DECEMBER 29, 2020

The SaaS Debate: Who Owns the Renewal and Upsell? Whether Customer Success or sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. Customers don’t value your word, which as consultants, is how you effect change to drive success. 31 st Fastest Growing SaaS Company on SaaS Mag’s list.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

CrazyCall

SEPTEMBER 4, 2018

Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling. CRM, for example. Noah Kagan .

Sales 129

Sales SaaS CRM B2B 129

CustomerSuccessBox

DECEMBER 13, 2021

She is an experienced CS professional with over 18 years of SaaS implementations in multiple roles: Project Management, Consulting, Training, Account Manager, and Customer Success. Any tips on a handoff from sales to the onboarding team? Tips for leaders while setting up the onboarding process. Pre-sales / Post Sales).

Best practices 52

Best practices Consulting Consulting SaaS 52

SmartKarrot

FEBRUARY 16, 2022

Software as a service or SaaS has been growing as a leading software distribution model. The world of SaaS has simplified software creation and distribution making access easier than before. Leveraging the power of cloud technology, SaaS has re-engineered the way we look at modern technology and software. Aaron Levie.

SaaS 10

SaaS Finance B2B Marketing 10

ChurnZero

DECEMBER 1, 2020

Understand the Growth and Retention Metrics of SaaS Companies from Recent Surveys and M&A Activity. Speakers: Rob Belcher, Managing Director, SaaS Capital. Tips on “listening between the lines” to maximize insights. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League. How Do You Rank?

SaaS 59

SaaS Customer retention Coaching Consulting 59

ChurnZero

FEBRUARY 23, 2023

Ed Powers , a Customer Success consultant with Service Excellence Partners summed up this idea nicely in our guide, “ How to Crush SaaS Customer Onboarding ” when he said, “High customer loyalty is achieved by design, not by luck.” Taking stock and keeping tabs on this data will reveal well-timed opportunities to upsell or cross-sell.

Management 52

Management Customer retention Upselling Chief Customer Officer 52

ChurnZero

FEBRUARY 23, 2023

Ed Powers , a Customer Success consultant with Service Excellence Partners summed up this idea nicely in our guide, “ How to Crush SaaS Customer Onboarding ” when he said, “High customer loyalty is achieved by design, not by luck.” Taking stock and keeping tabs on this data will reveal well-timed opportunities to upsell or cross-sell.

Management 52

Management Customer retention Upselling Chief Customer Officer 52

ChurnZero

FEBRUARY 9, 2021

Instructor: Rick Adams , Author, Trainer, Consultant and Business Owner, Practical CSM. Instructor: Jeannie Walters , Speaker, Writer, and Consultant, Experience Investigators. . Pro Tip: Try LinkedIn Learning free for one month with unlimited access. Onboarding and Adoption Best Practices for Customer Success Management.

Journey mapping 52

Journey mapping Best practices Consulting Consulting 52

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. This can assist your onboarding process by giving you resources that new users can turn to and consult for self-service. The best way to gain this information is through customer engagement.

Enterprise 103

Enterprise Customer Support SaaS Sales 103

Amity

MARCH 16, 2016

In a recent survey of over 700 CSMs, Glide Consulting LLC found that the most commonly reported frustration of a CSM was time management. We’ve decided to dedicate this issue of the SaaS Tattler to helping CSMs get back to proactively managing their time. • Customer Success Tips From The Pros.

Management 73

Management SaaS Time management Customer retention 73

SmartKarrot

JULY 14, 2020

That’s where SaaS cross-selling comes into picture. To stay competitive in a business niche, SaaS companies have to think of providing holistic solutions to their customers. SaaS cross-selling has many advantages, both for the customer as well as the seller. Below are some cross selling tips that you can use at work.

SaaS 10

SaaS Consulting Consulting Sales 10

SmartKarrot

JULY 3, 2020

Of much contradiction is the popular perception of SaaS. If you are wondering how to reduce SaaS implementation time by over 40%, fret no more. Hence, the quick implementation of SaaS can deliver benefits early without jeopardizing the long-termed goals of the project. Define job roles for Consultants and Vendors.

SaaS 10

SaaS Consulting Consulting Enterprise 10

Amity

JULY 13, 2016

The misconception with SaaS is that there is no longer a need for a team of this nature in today’s organization. However, there are a number of resources on SaaS, growth, retention, and Customer Success with valuable insights that you should be tapping into as well. But this couldn’t be farther from the truth.

SaaS 48

SaaS Best practices industry standards Consulting 48

Amity

JULY 13, 2016

The misconception with SaaS is that there is no longer a need for a team of this nature in today’s organization. However, there are a number of resources on SaaS, growth, retention, and Customer Success with valuable insights that you should be tapping into as well. But this couldn’t be farther from the truth.

SaaS 48

SaaS Best practices industry standards Consulting 48

Amity

JULY 13, 2016

The misconception with SaaS is that there is no longer a need for a team of this nature in today’s organization. However, there are a number of resources on SaaS, growth, retention, and Customer Success with valuable insights that you should be tapping into as well. But this couldn’t be farther from the truth.

SaaS 48

SaaS Best practices industry standards Consulting 48

Amity

JULY 13, 2016

The misconception with SaaS is that there is no longer a need for a team of this nature in today’s organization. However, there are a number of resources on SaaS, growth, retention, and Customer Success with valuable insights that you should be tapping into as well. But this couldn’t be farther from the truth.

SaaS 48

SaaS Best practices industry standards Consulting 48

Amity

DECEMBER 7, 2016

SaaS Tattler Issue 98 - How to Deliver Mind-Blowing QBRs. In this post, Nils Vinje from Glide Consulting wants you to get closer to the perfect world QBRs and gives you actionable tips to do so, including working with your sales team and effectively reaching executives. The thing with QBRs is, it's all or nothing.

SaaS 71

SaaS Feedback Consulting Consulting 71

Amity

JULY 28, 2015

In the SaaS subscription world of outcome-driven, recurring revenue, that means let the coaching begin! Lincoln Murphy , a respected SaaS industry strategy consultant, put it bluntly: “ Either you engage them here or you lose them forever.”. and growth.

SaaS 60

SaaS Coaching Consulting Consulting 60

Kayako

APRIL 13, 2017

According to management consulting firm, CX Solutions (formerly known as TARP Worldwide), the formula for achieving satisfaction is: This first part — doing the job right from the start — can only be achieved when you know exactly what your customers desire in the first place. Exceeding customer needs can be your competitive advantage.

Metrics 72

Metrics Surveys SaaS Consulting 72

CustomerSuccessBox

SEPTEMBER 4, 2019

The essence of SaaS applications are that they’re DIY (do it yourself) and meant to be implemented by the business users; hence the initial training is crucial. Kritika Kishor is a Customer Success enthusiast, who loves making people successful in what they are trying to achieve with SaaS based platforms.

SaaS 78

SaaS Accountability Best practices Finance 78