ChurnZero

NOVEMBER 27, 2019

Drivers for corporate growth are no longer limited to Sales and Marketing. ChurnZero’s CCO, Abby Hammer, spoke about getting the resources you need to combat the major obstacle to scaling your SaaS business – Churn! . As she explained: . Customer Success has proven itself as a new driver for growth.

Chief Customer Officer 75

Chief Customer Officer SaaS Metrics Education 75

ChurnZero

FEBRUARY 26, 2021

Is your Customer Success team: Butting heads with Sales during onboarding. But along with meeting the demands of their external-facing role, Customer Success also faces a barrage of internal requests – whether it’s case studies for Marketing, referrals for Sales, or research for Product. “In All of the above (and more).

Management 59

Management Feedback Sales SaaS 59

ChurnZero

FEBRUARY 4, 2022

Kristen Hayer, Founder and CEO of The Success League , has witnessed this communication friction from both sides through her past experience as a customer success leader and through her current work running a customer success consultancy. We cover: How does customer success work with investors? Customer retention.

Metrics 98

Metrics Consulting Consulting Best practices 98

ChurnZero

NOVEMBER 15, 2019

We are in the thick of Q4 and the high-pressure budget and strategy planning season is in full swing in SaaS organizations around the globe. To help you and your team with this arduous process, we hosted a video panel-style webinar on this topic so you could to hear advice on: End-of-year retention and upsell efforts.

Chief Customer Officer 40

Chief Customer Officer Upselling SaaS Technology 40

ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . I’ll explain each section and provide some examples you can reference as you build your own success plan. . The range of responsibilities of Customer Success Managers (CSM) in the industry is dizzying.

Management 98

Management Chief Customer Officer Upselling SaaS 98

JivoChat

JUNE 1, 2021

Touchpoints can be any interaction that a customer has with your business , such as a survey, a consultation call, or an online purchase. A good example is to hold an online webinar, which is a touchpoint that allows you to present your offer to prospects, and potentially generate leads or sales. Network referrals. Customer surveys.

CRM 52

CRM Advertising Chatbots Surveys 52

Netomi

FEBRUARY 28, 2022

A world-renowned expert in customer retention, upsells, cross-sells, and customer value strategies and methodologies, Irit is the Chief Customer Officer and CEO of CSM Practice, the world’s first consulting firm dedicated to Customer Success Management (CSM) strategy. Irit Eizips – Chief Customer Officer & CEO, CSM Practice.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

SmartKarrot

JULY 27, 2020

What is the one thing that SaaS businesses have in common? SaaStr – Regarded as the largest web community of SaaS entrepreneurs and founders, it sees a monthly average of 2.5 a customer experience strategy consulting firm. Further, it elucidates on how upselling can be done right using intelligent automation techniques.

SaaS 10

SaaS Chief Customer Officer Benchmark Customer retention 10

ChurnZero

JULY 24, 2020

Customers don’t value your word, which as consultants, is how you effect change to drive success. Botsman explains that the key to combat this resistance is to reinforce, then repeat again and again, the “why” and benefits behind the change. When there’s a deficit of trust, it causes team inertia and an unwillingness to evolve.

Surveys 59

Surveys Consulting Consulting Upselling 59

Comm100

FEBRUARY 6, 2018

Price : Sales Cloud ranges from $25-$300/user/month. Sales + Service Cloud ranges from $100-$325/user/month. Need : An industry-leading CRM — features include lead scoring, SMS marketing, event management, sales reports, social CRM, mobile app, web content personalization, and more. Deployment : Cloud, SaaS, Web.

CRM 42

CRM Enterprise SaaS Marketing 42