Consulting Personalization Surveys Wireless 
Quality Contact Solutions
MAY 27, 2021
To help provide clarity around a perplexing topic, let’s review the seven most common misconceptions we hear through our TCPA call center consulting services. #1 Here are two areas: Calling Wireless Numbers: Some level of consent is required to use an automatic telephone dialing system (ATDS) when calling any?
Beyond Philosophy
AUGUST 10, 2016
A new global survey released by Amdocs last month reported a trend in the region where consumers demanded more control and personalization in their Customer Experiences with their Telecom provider. From Thailand: Respondents wanted more personalized offers that addressed their specific needs (66%). Are you ready?
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PeopleMetrics
JULY 17, 2018
A consulting firm mentioned in the introduction, Forrester , coined a third term: customer feedback management (CFM). And in providing these answers, market researchers often wisely take a small sample of the overall population, which is less expensive and faster than surveying all customers. Market Research vs. VoC.
TechSee
FEBRUARY 23, 2021
3G sunsetting is a significant step in the evolution of wireless communication. A recent TechSee survey revealed that 65% of respondents would rather avoid technician visits due to safety concerns unless essential. Old 3G technology is set to become obsolete as manufacturers and MNOs shift towards 4G LTE and 5G.
CX Global Media
JULY 12, 2019
I see a company’s associates as their customers, and have a proven record of creating and motivating high performing teams to exceed both personal and organizational objectives. Joe heads Coca-Cola’s 300+ person Inside Sales and Service team and serves as Site Manager. Business Partner and Owner, The LAMA Training by McKee Consulting.
PeopleMetrics
JULY 31, 2018
The true “voice” of your customer is the unique words they share with you each time you ask them “Why” or “Please tell me more about that” in your survey. Continuing with our earlier example, the next question in the survey might be “Please tell us why you feel that way.” There is gold in each comment that customers share with you.
Callminer
AUGUST 1, 2017
James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. This may include a team captain, a quality assurance specialist, a campaign coordinator, and a program/floor manager that all report to a unit director and other persons within senior management. James Pollard.
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