DMG Consulting
AUGUST 16, 2022
IVAs: Self-Service Solutions that Work. Customers prefer the expediency of self-service, but they will not sacrifice a good experience for convenience. These solutions make this information available to their human managers, who decide whether to add the recommendations to the self-service application.
CSM Magazine
FEBRUARY 6, 2024
In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.
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DMG Consulting
JANUARY 29, 2021
Everything that could go virtual did, and the businesses that had this option were the lucky ones, unlike some of their peers in the entertainment and retail world. . The second-ranked response was to improve customer-facing self-service capabilities, as reflected by 44.7% of respondents. of respondents. of respondents.
bold360 Blog
AUGUST 18, 2020
Digital-first customer engagement has never been more important than today, especially amidst a business landscape shaped by COVID-19 where the majority of customers are working remotely, purchasing products online, streaming entertainment, and engaging with brands from their homes. Self-service tools help drive digital-first CE.
Quadient
JANUARY 21, 2022
Whether it's offering paperless billing, online self-service tools to make or request updates, or enabling policyholders to complete a full claims cycle on their mobile app, every touchpoint in the customer lifecycle is an opportunity to proactively engage with customers. Build resources that answer customers’ questions .
DMG Consulting
SEPTEMBER 13, 2021
A surprisingly high percentage of employees who do not work in a contact center or customer service, sales, or marketing department dedicate more than 40 percent of their time to helping customers. The post The Business Case for Making Contact Center Applications Standard Employee Productivity Tools appeared first on DMG Consulting.
The Petrova Experience
APRIL 22, 2021
Imagine a car manufacturer that does not allow any vehicle customization, or a retail bank that with no app-based self service. When a new set of customer expectations exists for a product or service that you do or can provide, but you have not designed your business to meet those expectations, it is time to transform your experience.
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