IVAs: Self-Service Solutions that Work
DMG Consulting
AUGUST 16, 2022
IVAs: Self-Service Solutions that Work. Customers prefer the expediency of self-service, but they will not sacrifice a good experience for convenience. They hold self-service solutions to the same high standards as live agents, expecting accurate, fast, and knowledgeable service, when they want it, in their channel of choice. The post IVAs: Self-Service Solutions that Work appeared first on DMG Consulting.
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