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Customer Centric Sales & Service Policies


Customer Centric Sales & Service Policies Lynn Hunsaker. For example, think of Zappos and LL Bean: for their customer-centric sales and service policies, they’ve earned widespread admiration among customers, as well as among executives across a variety of industries who’ve sought to learn from them.

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Shaping Empathy from the Perspective of Your Employees and Customers (with Dr. Natalie Petouhoff)

Natalie Petouhof

In this episode, Natalie spoke about the need for empathy today and the shift we need to make from focusing on company-centric business strategies to creating employee and customer-centric experiences. She also discussed the importance of customer feedback and how Amazon has used it to thrive.


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Any Press Is Good Press, Right?

Beyond Philosophy

Colin Shaw, global leader in Customer Experience and conference speaker, can inform and entertain your next conference audience. Colin helps audience understand how an organization can improve their Customer Experience and become a customer-centric organization. appeared first on Customer Experience Consulting.

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Four steps for improving insurance policyholder customer experience


Here are some steps insurers must take to succeed when adopting a customer-centric approach that will increase customer engagement. . The first step in customer engagement is knowing your customer. Understanding your customer requires having a full picture of who they are and what they need. .

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McKinsey Thinks Bland, Generic Loyalty Programs Are Killing Business – And They May Be Right!

Beyond Philosophy

Similarly, Caesars Entertainment has rich databases on its high-rolling program members. One retailer has combined its loyalty program with a 5% point of sale discount, building volume from its highest value customers. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy.

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A Heart & Head Approach to Understanding Customer Experience

C Space

Senior Consultant at C Space. Aidan Borer is a C Space Senior Consultant, ex-Bose Corporation researcher, Industrial Design grad and customer experience phenomenon. He’s your go-to for customer strategy projects including segmentation and journey mapping. Aidan Borer. The solution. by Russell Redman Supermarket News.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers


Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.