aircall
FEBRUARY 24, 2021
Take a page from the book of the most successful sales managers and companies—they’ve already tried and tested every technology available, and have developed proven methods for setting up tools and processes to run more efficient and effective sales programs. Using Technology to Increase Sales Productivity. Tap into big data.
CSR Inc.
JULY 17, 2016
It’s a field that – without a doubt – has been exclusively enabled by technology. But the role of tech in the call center industry stretches well beyond enabling virtual agents. There was a recent post over at CallCentreHelper.com on 25 Ways Technology Can Increase Agent Productivity.
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Noble Systems
APRIL 14, 2021
What is a virtual call center? Imagine a call center – a hub of inbound and outbound calls, staffed by a team of agents and managers – but the agents and managers are located off-site, whether in small groups in other offices or individually at their own homes. This is the concept of the virtual call center.
Taylor Reach Group
APRIL 14, 2021
Many organizations are now implementing or considering retaining a portion of the contact center staff in a WFH. This approach can allow organizations to eliminate some of the more challenging and problematic elements associated with WFH, including hiring, coaching, training, mentoring, sustaining culture, and engaging front-line staff.
SharpenCX
FEBRUARY 23, 2021
And, because of our improved relationship with technology, we expect these digital experiences everywhere. Many contact centers feel overwhelmed by rising customer expectations. On top of that, you have the daily struggles of running a contact center, like high call center agent turnover rates and disconnected technology.
Insite Managed Solutions
MAY 23, 2013
Top 10 Technological Contact Center Trends Cloud: Cloud-based infrastructure is the fastest growing area in the call center industry, which DMG predicts will almost double between 2013 and 2015. Video Support: Video is making its way to the call center; thanks to the amount and detail of information it provides customers.
SharpenCX
FEBRUARY 4, 2021
Sure, plenty of organizations still opt for cubicle-lined offices where the call center lives separately from much of the business. But others use the technology, business plans, and efficiencies learned through operating call centers to scale modern customer service teams. Start with these 5 questions: .
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