SharpenCX

FEBRUARY 24, 2023

Four out of ten workers remain actively disengaged when they get little or no feedback from their employers. Training doesn’t have to involve a half-day seminar. For example: Use your highest performing agents to “buddy up” and coach their peers. Provide constructive feedback based upon call recordings. Remember, A.B.T.,

Banking 76

Banking Personalization Customer Experience Chatbots 76

Customer Service Life

MAY 31, 2018

I’ve also sat in seminars about quality assurance and observed one half of the room that thought their quality form was the bomb while the other half seemed to be perpetually searching for a better way to monitor their quality. The goal then becomes to affirm the areas where agents excel and coach the areas where they need improvement.

Calibration 42

Calibration Coaching Feedback Customer Service 42

SmartKarrot

OCTOBER 3, 2022

Recruit, hire, mentor and coach Customer Success team members. Mentoring and coaching cover both Customer Success practices and processes as well as industry and solution expertise. Attend college recruiting events, conferences, seminars to help strengthen the company brand.

Upselling 19

Upselling Coaching Best practices Consulting 19

Calltools

AUGUST 7, 2019

It’s like a football coach playing footage to a team. You can make your sales associates better listeners by including active listening in your training seminars. When you have a strong example, it’s difficult for the person to become hostile or ignore your feedback.

Sales 40

Sales Morale Employee engagement Metrics 40

Kapta Customer Success

MARCH 14, 2019

Look into coaching programs, seminars, courses, and training organizations that will help get your team up to speed and ready to tackle their key account plans. Embrace Feedback and Criticism. Feedback is a crucial part of growing a key account management program and ensuring that it sticks.

Accountability 45

Accountability Feedback Coaching Management 45

JustCall

MARCH 7, 2023

This can be provided in digital or virtual workshops, video seminars, webinars, or one-on-one coaching and mentoring. This means reviewing your sales, measuring KPIs, monitoring customer feedback, and tracking customer sentiment. You need to track the trends and adjust your approach as necessary.

Best practices 52

Best practices Sales Morale Personalization 52

SmartKarrot

AUGUST 17, 2022

Role: VP of Customer Success Location: Remote, Dallas, TX, US Organization: Textio As a VP of Customer Success, you will be leading, rapidly growing, and coaching team members by setting the strategy and prioritizing the organizational goals. Bring new customer product feedback internally to advise and inform product development.

Education 19

Education Upselling Customer centricity Coaching 19

JustCall

DECEMBER 1, 2022

Offer free workshops and seminars to improve work habits and improve skills. Provide Regular Feedback And Coaching. Feedback is necessary to ensure that the agents focus on the right goals for success. Create A Mentoring Program. Provide a delineated path for progress. Offer leadership training.

Call Center 52

Call Center Management Agent burnout Scripts 52

Netomi

JANUARY 5, 2022

A former CEO group leader, and executive coach with the world’s largest chief executive organization, David has worked with thousands of CEOs and business leaders on their business brand, customer experience, and competitive advantages. Kate Nasser, The People Skills Coach and founder/president CAS, Inc. Kate Nasser.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Comm100

JUNE 30, 2016

We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. The course contains 15 lessons as well as instructor feedback and smartphone compatibility. Customer Service Training by ALISON. Cost: Free. Cost: $150.

Customer Service 56

Customer Service Banking Education Scripts 56

Myra Golden Media

NOVEMBER 20, 2019

A customer support specialist said “In regards to your eLearning course, your coaching has immensely helped me with a few difficult calls these past three weeks. Course Outline: Practice with Feedback. “In In regards to your eLearning course, your coaching has immensely helped me with a few difficult calls these past three weeks.

Coaching 185

Coaching Customer Support Customer Care Feedback 185

Myra Golden Media

MARCH 18, 2020

A customer support specialist said “In regards to your eLearning course, your coaching has immensely helped me with a few difficult calls these past three weeks. Course Outline: Practice with Feedback. “In In regards to your eLearning course, your coaching has immensely helped me with a few difficult calls these past three weeks.

Coaching 156

Coaching Customer Support Call Center Customer Care 156

Fonolo

JULY 27, 2021

How to provide constructive feedback to your agents. When providing constructive feedback to your agent, make sure they know where it’s coming from. Constructive feedback isn’t always centered around negative feedback or areas for improvement. Offer coaching sessions and mentorship.

Call Center 142

Call Center Abandon rate First call resolution Construction 142

Toister Performance Solutions

SEPTEMBER 17, 2019

Session topics come from guest feedback. For example, think of the very last training class, seminar, or conference you attended. The leader explained she was looking to hire a trainer again because she didn't have the time to coach or train her team. What specifically did you implement?

Customer Service 60

Customer Service Advertising Consulting Consulting 60

NobelBiz

AUGUST 14, 2023

Feedback Loops: Establish mechanisms for agents to provide feedback on AMD’s performance. Tune in to our podcast episode featuring Michael Tamer, the Contact Center Coach, CEO at Proponisi, and a training expert. This will aid in identifying any teething issues and refining the system for optimal results.

Contact center software 52

Contact center software Call Center Contact Center Coaching 52

Fonolo

JUNE 17, 2015

Call center training is any course, seminar, video, coaching session or other activity that teaches the skills and behavior required for success in a call center. If there’s one thing any coach or contact center manager will agree with, it’s that the best type of call center training is hands-on. One-on-One.

Call Center 96

Call Center Gamification Coaching Contact Center 96