Fonolo

JANUARY 31, 2023

Still have questions about call center training? What is Call Center Training? Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center.

Call Center 141

Call Center Contact Center Coaching Gamification 141

SharpenCX

JUNE 29, 2021

[Read Next:] Coaching and Training Action Items to Inspire your Customer Service Training Program. As a manager, you know the training game in your call center. To keep up with changes in automation and our increasingly digital workplace, coach your agents in the skills they need to keep up with the future of work.

Customer Service 67

Customer Service Coaching Call Center call center software 67

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. I used to work as a call center trainer.

Call Center 182

Call Center Management Scripts Coaching 182

Fonolo

JUNE 17, 2015

What is call center training? Call center training is any course, seminar, video, coaching session or other activity that teaches the skills and behavior required for success in a call center. Call Center Training Best Practice. Mentoring or coaching. One-on-One.

Call Center 96

Call Center Gamification Coaching Contact Center 96