Remove Coaching Remove Customer advocacy Remove Personalization Remove Sales
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How to Measure and Improve Your NPS Score with Agent Engagement

SharpenCX

There are dozens of ways to measure your customers’ satisfaction. Your customer Net Promoter Score builds the foundation to help you measure customer advocacy, too. Undeniably, customer advocacy helps you win more customers. But, what makes a happy customer a loyal customer ?

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Webinar Q&A Recap: The Path to Advocacy at Scale

Education Services Group

Speakers: Sara Bochino , Vice President of Customer Success at talech , Ari Hoffman, Global Director of Customer Advocacy at Crowdvocate and Megan Macaluso , Sr. Director of Customer Success Strategy at Convercent. Peter Armaly joined Marley Wagner to co-host this month’s Customer Success Unlocked webinar.

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153 Customer Service Quotes to Up Your Customer Experience Game

ProProfs Blog

. “Bottom-line obsession comes from turning the pursuit of money into a God and forgetting the real master your business serves: The Customer.” ” – Michael Shevack, Executive Coach. Customer service is what sets the good companies apart from the bad companies. Customer retention is the only metric that matters.

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Dec 02 – Customer Success Jobs 

SmartKarrot

Responsible for hiring, managing, and developing a Customer Success team. Focus on increasing NRR by ensuring the CSM team is showing customers ROI, increasing product adoption, and resolving issues quickly and effectively. Coach individual managers to improve or develop management and leadership competencies.

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Sep 02 – Customer Success Jobs

SmartKarrot

Apply here: [link] Role: Director, Customer Success Location: Chicago, IL, US Organization: Grubhub As a Director of Customer Success, you will exceed financial targets by managing pipeline and team activity, with an ability to accurately forecast and motivate. Negotiate contracts to close orders and meet personal sales targets.

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Content Marketing Ideas For Incredible Customer Experiences

Kayako

Content Marketing Ideas for Incredible Customer Experiences. After years of building customer success teams and programs, it seemed natural to take on my next challenge – build a global customer advocacy strategy. So, how do you talk to customers if you are a content marketer? . However, it’s not that easy!

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Inside Customer Success: Loopio

Amity

How did you get started in Customer Success, and how has your path led you to your current role? I started my career as a Developer, and I also worked in Sales for a couple of years. In retrospect, nothing was more valuable than understanding the pains and needs of our customers. It was very unexpected.

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