CSM Magazine
AUGUST 31, 2023
Inbound call centers are responsible for handling a variety of customer inquiries, such as technical support, billing questions, order processing, and general customer service. An inbound call center is a type of customer service center where agents receive incoming calls from customers who need assistance with a product or service.
CX Accelerator
JANUARY 16, 2020
As serial entrepreneur (and coach to many other entrepreneurs) Andy Bailey says, “‘A’ players will not play with ‘C’ players for long.” Having spent the first decade of this career managing a complex technical support environment, Nate transitioned to Customer Experience 2015 and is loving every minute of it.
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CX Accelerator
JANUARY 16, 2020
As serial entrepreneur (and coach to many other entrepreneurs) Andy Bailey says, “‘A’ players will not play with ‘C’ players for long.” Having spent the first decade of this career managing a complex technical support environment, Nate transitioned to Customer Experience 2015 and is loving every minute of it.
Nicereply
FEBRUARY 22, 2023
I started browsing technical support roles on Craigslist and Indeed and eventually found a part-time ecommerce support role. The hours were 3 pm to midnight, and it included handling phone support, live chats, and email. They took the time to onboard me to the world of SaaS and technical / customer support.
SmartKarrot
NOVEMBER 14, 2022
As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. This includes day-to-day management/coaching, career development/pathing and team structuring.
Customer Interactions
AUGUST 7, 2014
The PSAPs’ Finest Awards ceremony has become an annual tradition for NICE at the national APCO Conference, and as is the case every year, this year we had the honor of recognizing four outstanding individuals. As a coach/mentor/trainer, he enthusiastically shares best practices with trainees and co-workers.
Netomi
JANUARY 5, 2022
Adrian is also a best-selling author, Forbes contributor, blogger & podcaster, frequent conference speaker, panel participant, and Chari. Colin is an accomplished keynote conference speaker who can inspire organizations to focus on their Customers. Follow Adrian on Social Media: Twitter: Adrian Swinscoe (@adrianswinscoe).
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